Telecommunication Agent (Telephone Operator)

21c Museum Hotels; Ras Al Khaimah; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a candidate with hospitality experience and proficiency in Russian. The role involves various duties such as managing guest requests, monitoring equipment, and ensuring high standards. A minimum of 1 year in the service industry and good communication skills is preferred.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets benefits

Medical Insurance Provided

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written Russian language compulsory.
• Able to read and speak Arabic/Russian.

Responsibilities

• Complete the important tasks outlined on the Officer Shift Checklist.
• Report broadband and telephone equipment defects.
• Attend to complaints and enquiries referred to by Communications Assistant.
• Highlight important events and information to the team.

Skills

Communication skills

Interpersonal skills

Computer knowledge

Management skills

Planning and decision making

Knowledge of PBX and Voicemail system

Education

Minimum 'O' level education with 5 credits or Diploma

Tools

PMS system

POS system

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory, rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written Russian language compulsory
• Able to read and speak Arabic/Russian
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
• Minimum ‘O’ level education with 5 credits or Diploma