Telecommunication Agent (Telephone Operator)

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Ras al-Khaimah is seeking a full-time officer to manage guest requests and monitor hotel systems. Candidates should have at least one year of experience in hospitality, be fluent in English and Russian, and possess computer skills. This position does not allow remote work.

Qualifications

• Minimum of 1 year experience in the Hospitality/Service Industry.
• Fluent in spoken and written English and Russian.
• Knowledge of PBX and Voicemail systems.

Responsibilities

• Complete Officer Shift Checklist tasks.
• Report equipment defects and handle complaints.
• Monitor status of jobs in Guest Request Management system.

Skills

Hospitality experience

Communication skills

Bilingual in English/Russian

Education

O level education or Diploma

Tools

Property Management System (PMS)

Call Accounting System

Job description

Responsibilities

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English/Russian
• Able to read and speak Arabic/Russian
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills.Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma

Remote Work

No

Employment Type

Full-time