Telecommunication Agent (Russian Speaker)

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international hospitality group is seeking a dedicated officer in Ras Al Khaimah to manage guest requests and communications. Candidates should have at least 1 year of experience in the hospitality industry, strong communication skills in English and Russian, and the ability to speak Arabic. This full-time position requires proficiency in property management systems and excellent interpersonal skills.

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry.
• Good spoken and written English/Russian.
• Ability to read and speak Arabic/Russian.
• Familiarity with computer software including POS or PMS system.
• Excellent management and communication skills.

Responsibilities

• Complete tasks outlined on the Officer Shift Checklist.
• Report equipment defects to vendors.
• Attend to complaints and inquiries.
• Monitor job statuses in Guest Request Management system.
• Ensure accuracy of call charges and monitor hotel systems.

Skills

Communication skills

Interpersonal skills

Management skills

Problem-solving

Computer knowledge

Education

O level with 5 credits or Diploma

Tools

PBX system

Voicemail system

PMS system

Job description

Responsibilities

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English/Russian
• Able to read and speak Arabic/Russian
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills.Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma

Remote Work

No

Employment Type

Full-time