Telecommunication Agent

Accor; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality establishment in Abu Dhabi is seeking a Telecommunications Agent. Responsibilities include managing guest calls, ensuring effective communication between departments, and providing exceptional customer service. The ideal candidate has strong communication skills, a high school diploma, and proficiency in hotel management software. This role offers competitive salary and development opportunities, along with comprehensive health benefits.

Benefits

Competitive Salary

Health and Wellness Benefits

Training and Development Opportunities

Career Advancement

Employee Recognition Programs

Work-Life Balance Policies

Transportation Services

Qualifications

• Ability to effectively handle a high volume of calls professionally.
• Strong skills in verbal and written communication.
• Understanding of customer service dynamics in hospitality.

Responsibilities

• Receive guest calls professionally and courteously.
• Maintain communication with departments for smooth service.
• Co-ordinate communication in emergency situations.

Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Telephone Etiquette

Technical Knowledge

Multilingual Skills

Education

High School Diploma or Equivalent

Post-Secondary Education in Hospitality or Related Field

Tools

Hotel Management Software

Reservation Systems

Job description

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features

Stunning Waterfront Setting :

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations :

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining :

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities :

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting‑edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service :

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Responsibilities

1.1.1 Receive each guest call in a professional and friendly manner.

1.1.2 Maintain effective communication with all related department to ensure smooth service delivery.

1.1.3 Handle every query in a polite and courteous manner and exceed guest expectations.

1.1.4 Ensure guests are greeted by name upon calling as per Rixos Standards.

1.1.5 Maintain an up to date knowledge of the hotel and local services.

1.1.6 Maintain an awareness of guest profile through the fidelio guest profile system.

1.1.7 Complete management's long distance call vouchers and record them on the traffic sheet.

1.1.8 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.

1.1.9 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.

1.1.10 Take messages for guests and management as per the required standard.

1.1.11 Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.

1.1.12 Be aware at all times of the whereabouts of the managers and where to contact them.

1.1.13 Monitor the logs of long distance calls, faxes and messages.

1.1.14 Co‑ordinate communication within the hotel in the event of an emergency.

1.1.15 Be fully aware of the Rixelence for the day.

1.1.16 Proper grooming at all times.

1.1.17 Attend training classes as per schedule.

1.1.18 Show fullest cooperation and respect within the team and other departments.

1.1.19 Is aware of the daily activities and has product knowledge of all the hotel facilities.

Qualifications

High School Diploma or Equivalent :

A high school diploma or its equivalent is usually the minimum educational requirement.

Post-Secondary Education :

While not always mandatory, having some post‑secondary education in a relevant field such as hospitality management, communications, or information technology can be advantageous.

Hospitality Management Courses :

Taking courses in hospitality management can provide a solid understanding of the hotel industry, customer service, and communication skills.

Communication Skills :

Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails, messages, and other forms of communication.

Customer Service Training :

Training or courses in customer service can be beneficial, as Telecommunications Agents often interact with guests and must provide excellent service.

Computer Skills :

Proficiency in using hotel management software, reservation systems, and other relevant computer applications is often required.>

Telephone Etiquette :

Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.

Problem‑Solving Skills :

The ability to quickly and effectively address guest concerns or technical issues related to telecommunications.

Multilingual Skills :

Depending on the hotel's location and clientele, being multilingual can be a significant asset in communicating with a diverse range of guests.

Technical Knowledge :

Basic technical knowledge related to telecommunications equipment and systems used in the hotel.

Additional Information

• Competitive Salary and Compensation : Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities : Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement : Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits : Comprehensive health insurance coverage.
• Employee Recognition Programs : Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance : Policies and practices that promote a healthy work‑life balance, including flexible scheduling where possible.
• Uniforms and Dress Code : Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities : Participation in social events, team‑building activities, and employee gatherings to foster a positive work culture.
• Transportation Services : Transportation services.
• Employee Wellness Programs : Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.