Technology Specialist

McDermott International; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

McDermott International, Ltd is seeking a Tech Support Specialist to provide solutions in the technology discipline and to evaluate and select solutions from established procedures. You will work without supervisory approval to address issues and ensure compliant, efficient licensing and software asset management.

In this role you will direct software contracts, maintain asset inventories, advise on licensing strategies with senior management, and coordinate with procurement to support business

Qualifications

• Minimum Bachelor’s degree in computer science, computer engineering or related field or equivalent work experience
• ITIL Certification nice to have
• 1+ year work experience; work experience waived with higher than minimum Degree requirement
• Solid working knowledge of current IT technologies, licensing, and data privacy regulations
• Excellent customer service skills
• Strong written, oral, and interpersonal skills
• Ability to conform to shifting priorities in a high-pressure environment

Responsibilities

• Direct and manage software product contracts from beginning to end, including procurement, development, service control, and consultants
• Compile and maintain inventory of company software and systems assets to track their corresponding licenses
• Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders
• Negotiate terms, conditions of sale, and warranties of software applications with key suppliers, vendors, and service providers
• Assist the Contract Manager and/or Purchasing/Procurement Manager in developing and implementing all software purchasing policies
• Research and make recommendations on software products and services in support of procurement and development efforts
• Monitor licenses for compliance with organizational needs and requirements, including follow-up checks for corrective action
• Administer license change management and license closure. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent licensing activities and best practices

Skills

Customer service

Written communication

Oral communication

Interpersonal skills

Education

Bachelor’s degree in computer science, computer engineering or related field or equivalent work experience

Job description

Job Overview:

The Tech Support Specialist provides solutions to problems in the technology discipline without supervisory approval and will evaluate and select solutions from established operating procedures and / or scientific procedures.

Job Description:

The Tech Support Specialist provides solutions to problems in the technology discipline without supervisory approval and will evaluate and select solutions from established operating procedures and / or scientific procedures.

Responsibilities:

Key Tasks and Responsibilities:

• Direct and manage software product contracts from beginning to end, including procurement, development, service control, and consultants
• Compile and maintain inventory of company software and systems assets to track their corresponding licenses
• Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders
• Negotiate terms, conditions of sale, and warranties of software applications with key suppliers, vendors, and service providers
• Assist the Contract Manager and/or Purchasing/Procurement Manager in developing and implementing all software purchasing policies
• Research and make recommendations on software products and services in support of procurement and development efforts
• Monitor licenses for compliance with organizational needs and requirements, including follow-up checks for corrective action
• Administer license change management and license closure. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent licensing activities and best practices

Qualifications:

Essential Qualifications and Education:

• Minimum Bachelor’s degree in computer science, computer engineering or related field or equivalent work experience
• ITIL Certification nice to have
• 1+ year work experience; work experience waived with higher than minimum Degree requirement
• Solid working knowledge of current IT technologies, licensing, and data privacy regulations
• Excellent customer service skills
• Strong written, oral, and interpersonal skills
• Ability to conform to shifting priorities in a high-pressure environment

About Us

Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.