Technology Services Specialist (IT Support Engineer)

Revolut Ltd; United Arab Emirates; Hybrid; AED 140,000 - 228,000; Full time

Benefits offered by this job

Financial benefits

Work from home or abroad

Revolut Metal subscription

Year-round events

Job summary

Revolut Ltd. in Mexico City seeks an IT Support Engineer to deliver hands-on technical support to employees and ensure smooth operation of workplace technologies. You will tackle incidents, provision new devices, and help maintain secure IT environments in a fast-growing fintech.

The role is on-site with flexible options to work from home or abroad, collaborating with colleagues across the globe. You’ll need strong problem-solving, excellent communication, and fluency in English to help our

Qualifications

• 2+ years of IT systems, networks, and enterprise tools experience.
• Expertise in endpoint device management and incident management.
• Proven ability to manage vendors and outsourced services.
• Knowledge of IT administration and system security best practices.
• Strong organizational, time-management, and analytical skills.
• Effective communication across teams.
• Fluency in English.

Responsibilities

• Solving IT support requests submitted by employees.
• Ensuring ticket resolution in line with defined SLAs.
• Resolving emergency and unplanned IT incidents, including urgent hardware issues.
• Supporting new joiners with laptop provisioning, initial IT setup, and troubleshooting.
• Retrieving hardware from exiting employees and managing its lifecycle for reuse or decommissioning.
• Managing Revolut-owned technology, both office-based and remote hardware.
• Identifying opportunities to improve IT processes or tools.
• Supporting the implementation of new technologies or workflows.

Skills

macOS

Chrome OS

Endpoint management

Incident management

Vendor management

IT security practices

English fluency

Tools

Jira/Atlassian

Google Workspace

Job description

Technology Services Specialist (IT Support Engineer)

Office: Krakow · Paris Remote: Poland · Romania

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.

We’re looking for an IT Support Engineer to provide hands‑on technical support to employees and ensure smooth operation of workplace technologies.

This is an on‑site role based in our Mexico City office.

What you’ll be doing

• Solving IT support requests submitted by employees
• Ensuring ticket resolution in line with defined SLAs
• Resolving emergency and unplanned IT incidents, including urgent hardware issues
• Supporting new joiners with laptop provisioning, initial IT setup, and troubleshooting
• Retrieving hardware from exiting employees and managing its lifecycle for reuse or decommissioning
• Managing Revolut‑owned technology, both office‑based and remote hardware
• Identifying opportunities to improve IT processes or tools
• Supporting the implementation of new technologies or workflows

What you'll need

• 2+ years of experience with IT systems, networks, and enterprise tools, like macOS, Chrome OS, Jira/Atlassian, and Google Workspace
• Expertise in endpoint device management and incident management
• A proven ability to manage vendors and outsourced services
• Knowledge of best practices in IT administration and system security
• Great organisational and time management skills to handle multiple support tasks efficiently
• Proven analytical and problem‑solving abilities in IT support environments
• Effective interpersonal and communication skills to support team members across the business
• Fluency in English

Nice to have

• Experience in tech, financial services, or e-commerce companies

Compensation range

• Krakow: PLN8,200 - PLN12,300 gross monthly*
• Poland: PLN8,200 - PLN12,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team