Technical Support Executive

Uffizio; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A telematics solutions provider in Dubai is seeking an Application Tech Support Executive to provide customer support and resolve technical issues regarding telematics software. The ideal candidate should have 1–3 years of technical support experience and strong problem-solving skills. Competitive salary and benefits with opportunities for professional growth are offered in a dynamic work environment.

Benefits

Competitive salary and benefits

Opportunities for professional growth

Flexible work environment

Qualifications

• 1–3 years of experience in technical support, preferably in telematics or GPS tracking.
• Basic understanding of APIs and familiarity with communication protocols (TCP/UDP).
• Ability to maintain logs and prepare documentation.

Responsibilities

• Provide support for telematics software platforms and resolve technical issues.
• Coordinate with development and QA teams for bug tracking and issue resolution.
• Train clients and handle escalations to maintain high service quality.

Skills

Technical assistance

Problem-solving

Communication skills

Multitasking

Tools

Telematics software

GPS devices

APIs

Job description

Role Overview

As an Application Tech Support Executive at Uffizio, you will play a crucial role in providing top-tier support to our customers. You will be the first point of contact for clients seeking assistance with our telematics solutions. Your goal will be to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products.

Uffizio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• Provide technical assistance to clients for Uffizio’s telematics software platforms.
• Diagnose and resolve software, configuration, and GPS device-related issues.
• Coordinate with the development and QA teams for issue resolution and bug tracking.
• Support API integrations, server setups, etc.
• Maintain logs, prepare documentation, and provide training or remote support to clients.
• Handle client escalations and ensure high service quality.
• 1–3 years of experience in technical support, preferably in telematics, GPS tracking, or IoT systems.
• Basic understanding of APIs.
• Familiarity with GPS devices, communication protocols (TCP/UDP), and data flow is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively under pressure.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• Work with a talented, dynamic, and supportive team.
• Exposure to cutting‑edge telematics technologies.
• Flexible work environment.