TECHNICAL SUPPORT ENGINEER - OCS SYSTEMS

Duncan & Ross; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering firm in Dubai seeks an experienced SCADA System Manager to oversee system maintenance and enhancements. The ideal candidate has over 10 years of experience in metro SCADA systems and proven expertise in large-scale projects. Responsibilities include troubleshooting, client interactions, and technical support. Strong analytical and communication skills are essential.

Qualifications

• Minimum 10 years of experience in Metro SCADA system.
• Proven expertise in large-scale infrastructure or metro rail projects.
• In-depth understanding of SCADA systems operations.

Responsibilities

• Troubleshooting assigned work orders and providing Root Cause Analysis.
• Managing SCADA system-level maintenance and enhancements.
• Leading SCADA Development phases and supporting OCS T&C technical projects.

Skills

Troubleshooting

Analytical skills

Client-facing experience

Strong written communication

Problem-solving

Education

Bachelors degree in Engineering or equivalent

Job description

Job Responsibilities:

• Troubleshooting and resolution of assigned work order;
• Provide Root Cause Analysis for the assigned work order;
• Manage SCADA system-level maintenance and enhancements;
• Leading different phases of SCADA Development and IVVQ for new SCADA Software versions required as per service requirements;
• Supporting projects relevant to OCS T&C technical activities whenever required;
• Ensuring the troubleshooting of different types of problems related to network and SCADA;
• Analysis of Obsolescence Report as per the client requirement;
• Primary point of contact for customer technical queries not fielded by FSEs technical advice on modification standards component part numbers and support equipment;
• Creating awareness of current capabilities and working towards improving knowledge of the OCS System;
• Updating documentation and procedures whenever required;
• Conducting investigation into design documentation and software release documentation particularly when availability of software functionality is not clear.
• Represent Project Management at Customer progress review meetings.
• Address technical concession requests;
• Provide support to internal and external progress reporting;
• Co-ordinate or undertake (as required) technical support activities at Customer/User sites;
• Attend support and facilitate Customer meetings;
• Participate in training development and planning activities as identified;
• Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to;
• Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times

Key Qualifications:

• A Bachelors degree from an accredited university or college in Engineering Business or equivalent experience.
• Minimum 10 years of experience in Metro SCADA system.
• Proven expertise in large-scale infrastructure or metro rail projects.
• In-depth understanding of SCADA systems operations.
• Experience in software version testing deployment and support in operational settings.
• With strong troubleshooting problem-solving and analytical skills.
• Able to learn about new technologies quickly.
• Manage and monitor all installed systems and infrastructure.
• Resolving escalated customer complaints without the need for team lead intervention.
• Documenting troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Client-facing experience.
• Strong written and verbal communication skills.

Vertical: Engineering