Technical Support Engineer End User Support

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Technical Support Engineer to provide end-user support and maintain system configurations. The ideal candidate has 4+ years of experience, strong knowledge of Windows and MAC OS, and excellent problem-solving skills. This role involves installing software, providing technical assistance, and troubleshooting network issues, ensuring top-tier support for users.

Qualifications

• Hands-on experience in Windows and MAC OS.
• Knowledge of ITSM tools like ServiceDesk Plus.
• Good communication skills both verbal and written.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end users via various methods.
• Diagnose and resolve hardware and software issues.

Skills

Windows

MAC OS

ITSM tools (ServiceDesk Plus)

Communication skills

Problem-solving

Multitasking

Customer-oriented attitude

Education

Graduation

Tools

CCNA

MCSA

CompTIA A+

Job description

JOB DESCRIPTION

JOB TITLE

Technical Support Engineer

JOB PURPOSE

END-USER Support Field Support Engineer

QUALIFICATION

Graduation

CERTIFICATIONS

CCNA, MCSA, CompTIA A+

EXPERIENCE

4 + Years

RESPONSIBILITIES (INCLUDES ALL TASKS)

• Hardware Setup : Install, configure, and maintain desktop computers, printers, and other peripherals.
• Software Installation : Install and configure operating systems, office applications, and other software as required by users.
• System Configuration : Set up user accounts, permissions, and security settings according to organizational policies.
• End-User Assistance : Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis : Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
• Remote Support : Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration : Set up and troubleshoot network connections, including wired and wireless networks.
• Connectivity Issues : Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.

MANDATORY TECHNICAL SKILLS / COMPETENCIES

• Candidate must have hands-on experience in Windows and MAC OS.
• Must have supported end-users, Top Management Users.
• Must know about KPI's, SLA's and knowledge about ITSM tools like ServiceDesk Plus.
• Good communication skills verbal and written.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.