Technical Support Engineer

Botpress Technologies Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading AI solutions company in Dubai is seeking a Technical Support Engineer to troubleshoot issues, communicate with users, and enhance the customer experience with AI automation. Ideal candidates should have strong technical skills, including familiarity with TypeScript, Node.js, and APIs, and be bilingual in English and French. Join a fast-growing startup revolutionizing enterprise AI.

Benefits

Competitive salary

Flexible benefits

Growth opportunities

Qualifications

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI / LLMs and their applications.
• Good knowledge of English and French, bonus for Spanish or Portuguese.

Responsibilities

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video.
• Reproduce bugs, document findings, and elevate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain knowledge bases and contribute to documentation.
• Provide guidance on best practices and product usage.
• Participate in team processes for support triage and follow-ups.
• Continuously look for ways to improve the support experience.

Skills

Technical troubleshooting skills

Experience with APIs

Clear communication

Understanding of TypeScript

Node.js knowledge

Javascript skills

React experience

Knowledge of AI/LLMs

Bilingual in English and French

Fluency in Spanish or Portuguese

Job description

Key Highlights

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About the role

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.

What defines you

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
• Resourceful and inventive: you like tackling challenges and finding effective solutions.
• Autonomous and proactive: you take initiative and are always looking for ways to improve things.
• Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.

Responsibilities

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and elevate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.
• Provide guidance on best practices, implementation details, and product usage.
• Participate in team processes for support triage, handoffs, and follow-ups.
• Continuously look for ways to improve the support experience and reduce friction for users.

Requirements

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI / LLMs (Large Language Models) and their applications.
• Good knowledge of English and French. Bonus : Comfortable working in Spanish, Portuguese, or another language in our target regions.

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it.

Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

Benefits

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.