Technical Support (ATM Switch)

Synechron; Abu Dhabi; On-site; AED 279,000 - 469,000; Full time

Job summary

Synechron is seeking an experienced Technical Support professional for ATM Switch in Abu Dhabi. The role requires 8+ years of IT experience with strong domain knowledge of ATM Switch and related integrations, and a minimum of 5+ years in a similar role in enterprise environments.

You will provide maintenance and support for ATM Switch across all environments, ensure SLA-driven availability, manage incidents with vendors, and deliver assigned projects, enhancements, and BAUs on time.

Qualifications

• 8+ years of IT experience, with focus on ATM Switch or related banking applications.
• Minimum 5+ years in a similar role in a enterprise IT environment.
• Strong domain knowledge of ATM Switch and related integrations.

Responsibilities

• Provide maintenance and support for ATM Switch and related integrations across DEV, SIT, UAT, PROD environments.
• Maintain service availability per defined SLAs and coordinate with vendors on incidents and escalations.
• Support ATM Switch projects, enhancements and BAUs, delivering tasks within defined scope and timelines.

Skills

ATM Switch domain knowledge

Technical portfolio understanding

Communication skills

Job description

Greetings,

Synechron is currently hiring for an immediate opening for the position of Technical Support – ATM Switch in Abu Dhabi.

• Role: Technical Support – ATM Switch
• Experience: 8+ years
• Location: Abu Dhabi
• Employment Type: Full-time
• Domain: Retail Banking Platforms

About Company:

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,700 professionals across around 60 offices in over 22 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering.

Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community.

Synechron: Technology and AI Consulting for Business

Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses.

Diversity, Equity, and Inclusion

Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.

We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, together.

Job Description:

ROLE PURPOSE:

• Responsible for providing Maintenance and Support Activities for ATM Switch and related integrations and applications in all environments DEV,SIT, DTS, UAT, PROD/DR.
• Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process
• Provide necessary support (analysis, documents, testing) for ATM Switch related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Domain knowledge of the respective business domain that is (ATM Switch and related integrations and applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down steam)

Previous experience:

• 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role.