TECHNICAL SOLUTIONS SPECIALIST

Seequent; Dubai; Hybrid; AED 300,000 - 540,000; Full time

Job summary

Seequent, a leader in geoscience software, seeks a technically skilled professional in the United Arab Emirates. This hybrid role focuses on advanced support, training, and mentoring for mining clients, building relationships from trial to advanced use while collaborating with sales and global teams.

You will drive best-practice workflows, promote product releases, and contribute to customer success and growth across Seequent’s portfolio. Travel may be required.

Qualifications

• Bachelor's degree in geoscience, preferably Geology.
• 5+ years of experience in mine geology, exploration, resource estimation, or related.
• Strong English and Arabic written and spoken communication.
• Experience with geological modelling workflows across commodities.
• Proficiency with 3D geological modelling software and applying software solutions to mining challenges.

Responsibilities

• Share expert product knowledge and workflows with mining users to support effective use of Seequent's geoscience tools.
• Partner with Account Managers to understand client workflows, deliver demonstrations, set up trials, and create implementation plans.
• Maintain knowledge across the Seequent portfolio and provide remote technical support.
• Develop tailored solutions for complex user challenges and conduct client health checks.
• Promote software releases and embed new features and best-practice workflows.
• Deliver training across the portfolio to improve user proficiency and confidence.
• Maintain accurate CRM records and collaborate with regional/global teams to meet business objectives.

Skills

English/Arabic communication

CRM knowledge

Remote technical support

Education

Bachelor's degree in geoscience

Tools

Leapfrog

Edge

Central

MX Deposit

Imago

Job description

Job Description:

About Us:

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world‑leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Team Lead, Technical Solutions, this hybrid role provides advanced technical support, training, and mentoring to users of Seequent's geoscience solutions for mining in the United Arab Emirates. You will build client relationships from trial through advanced use, collaborate with sales and global technical teams, and promote best‑practice workflows that support customer success and commercial growth.

In this role, you will have the opportunity to:

• Share expert product knowledge, workflows, and integrated solutions with new and existing mining users to support effective use of Seequent's geoscience tools.
• Partner with Account Managers and Inside Sales to understand client workflows, deliver product demonstrations, set up trials, and create implementation plans.
• Maintain strong knowledge, competence, and capability across the Seequent portfolio.
• Provide remote technical support and develop tailored solutions for complex user challenges.
• Proactively conduct client health checks, promote software releases, and embed new features and best‑practice workflows.
• Deliver regular training across the Seequent portfolio to improve user proficiency and confidence.
• Maintain accurate CRM records of client interactions, including health checks, software upgrades, and training activities.
• Collaborate with regional and global technical and software development teams to understand user needs and support strategic business objectives.

To be successful in this role, you should have:

• A Bachelor's degree in geoscience, preferably Geology.
• At least 5 years of experience, ideally in mine geology, exploration, resource estimation, or a related industry.
• Highly technical and professional written and spoken communication skills in English and Arabic.
• Experience and a solid understanding of geological modelling workflows across different commodities.
• Strong capability in 3D geological modelling software and applying software solutions to real‑world mining challenges.
• Proficiency in mineral resource estimation, grade control, and exploration or grade‑control database management workflows.
• Experience with Leapfrog, Edge, Central, MX Deposit, and/or Imago is advantageous.
• A customer‑focused, collaborative approach, with the ability to work independently, manage multiple priorities, build sustainable relationships, and travel when required.

Additional Information

Work from the local office 2 days a week and home‑based the remainder of the week.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
For more information about everything Seequent, please visit Seequent.com.

Equal Opportunity Employer:

Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Seequent (Bentley) Policy on EEO, Affiantive Action and Pay Transparency Non‑Discrimination
Seequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at [e-mail].