Technical Service Technologist, Middle East & Turkey

Ingredion Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic global ingredient solutions provider in Dubai is seeking a Technologist with NPD and customer management experience. You will provide technical support, conduct application trials, and foster relationships across teams. The ideal candidate has a degree in Food Technology and experience in the food industry. This role offers opportunities for career growth and a competitive salary.

Benefits

Competitive salary

Comprehensive benefits

Flexible work arrangements

Career growth opportunities

Employee recognition program

Qualifications

• Experience in a Technical Service NPD or Applications team.
• Proven track record in supporting product innovation.
• Ability to travel within the region up to 40%.

Responsibilities

• Be the technical point of contact for assigned customers.
• Conduct application trials for formulation.
• Organize customer visits to Ingredion Idea Labs.

Skills

Technical support

Customer relationship management

Formulation development

Problem-solving

Education

Degree in Food Technology or Food Engineering

Job description

About Ingredion

Join Ingredion where innovation impacts lives worldwide! Without even realizing it you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on and your everyday snacks. As a global powerhouse across more than 60 industries we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience there’s a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Dubai UAE

Workplace type: Hybrid

Ingredion in Dubai is looking for a Technologist with NPD and Customer Management experience to support the Go-to-market team!

As a Technical Services Technologist you will have well-developed knowledge and skills for technical support. Proficient in applying established professional technical and administrative disciplines.

This role reports to the Area Sales Manager Middle East

What you will do

• Be the technical point of contact for assigned customers and provide comprehensive technical support throughout the innovation process
• Conduct application trials involving formulation and process development
• Organize visits to/from customers to the Ingredion Idea Labs (planning trials, meetings and venue)
• Develop strong relationships across the technical and commercial teams
• Documents technical work centrally and communicates project results internally as well as externally to customers
• Evaluation of customer and competitor portfolio to gain insights and share knowledge with the team

What you will bring

• Degree or equivalent in Food Technology or Food Engineering or other relevant discipline
• Experience in a Technical Service NPD or Applications team in specialty food ingredients
• Experience of supporting and leading small projects delivering product innovation and proven track record of technically supporting customers in the food industry
• Fluent in English (verbal & written)
• Fluent in Arabic would be a plus
• Ability to travel within the region up to 40% of the working time

Who you are

• Win with Customers: Understand and share needs, create distinctive value, build deep relationships
• Drive for Results: Drive execution. Works collaboratively with others
• Innovate: Foster new ideas and creative thinking to deliver innovative solutions
• Foresight: Solve complex problems, develop creative solutions
• Learning: Self-awareness, curious and open-minded, courageous. Proactively build a good understanding of the customer to ensure own work is responsive to customer needs

Why Join Ingredion

• Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
• Total Rewards Package: Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support: Health, long-term savings and resources for your physical, mental and emotional well-being
• Flexible Work Arrangements: We value flexibility to support you both professionally and personally (add/remove depending on role workplace type)
• Career Growth: Learning, training and development opportunities
• Employee Recognition Program: A culture of real-time appreciation with personalized recognition rewards globally
• Employee Referral Program: Refer top talent and earn a bonus if they’re hired

Relocation Available: Yes Within Region