Technical Product Owner, Airline Operations & Service Delivery

Emirates; Dubai; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Travel benefits

Job summary

Emirates, Dubai-based airline, seeks a Technical Product Owner for Airline Operations (Service Delivery) to lead product teams across Airline Ops, Crew Management, and Digital Channels. You will own backlogs, define acceptance criteria, and drive delivery from concept to operations.

You will collaborate with business partners, manage technical debt and NFRs, and participate in PI planning. Strong CSPO/SAFe background and AI-enabled product thinking are valued.

Qualifications

• Operations Research, Marketing Science, Information Systems, Airline Operations, or a combination of industry certification.
• Global Product CSPO/SAFe/PSPO trained and certified.
• Familiar with, or applied AISDLC in their most recent experience of delivering rapid product at scale.
• 2+ years of practical experience working as a Product Owner/Manager, in a 'team-facing' capacity, with a proven record of driving discernible change and delivery at pace.
• Comfortable with Artificial Intelligence (AI) as an enabler for product prototyping, UI/UX, customer engagement and promoting across the (AI)SDLC value chain.
• Whilst not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.
• Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the Emirates group.
• Well-versed with the tools for the Product Management aspects of software delivery.
• Strong and concise communicator at peer, line, and stakeholder levels.
• Builds strong relationships with peers and team members.
• Appetite for building and identifying value, with a customer centric mind-set.

Responsibilities

• Be responsible for the story content, acceptance criteria definition, and end story sign-off across team backlogs, ensuring prepared on time for future PIs, refined frequently with the entire team, and prioritised accordingly in alignment with other team backlogs.
• Ensures Technical Debt and Non-functional requirements are captured, refined, and prioritised across all sprints.
• Captures additional BAU, Ceremony, and Spike activities, and incorporates them into team backlogs, within the boundaries of available capacity.
• Prepare contribution to PI demo, in conjunction with other applicable Product Owners.
• Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.
• Attends and contributes to key Product Management meetings, in particular PI Planning.
• Defines metrics to measure the success and performance of prioritised work, ensuring any further BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity.
• Participates in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.
• Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
• Working with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to the TPM community.

Skills

Operations Research

Marketing Science

Information Systems

Airline Operations

CSPO/SAFe/PSPO certified

AI as enabler

Scaled Agile experience

Product management

Strong communicator

Education

Degree or honours (12+3 or equivalent)

Tools

AISDLC

Job description

Emirates, Dubai-based airline, seeks a Technical Product Owner for Airline Operations (Service Delivery) to lead product teams across Airline Ops, Crew Management, and Digital Channels. You will own backlogs, define acceptance criteria, and drive delivery from concept to operations.

You will collaborate with business partners, manage technical debt and NFRs, and participate in PI planning. Strong CSPO/SAFe background and AI-enabled product thinking are valued.