Technical Product Manager

Wipro; Dubai; Presencial; AED 360.000 - 600.000; Jornada completa

Descripción de la vacante

Wipro seeks a Technical Product Manager in Dubai to lead end-to-end digital product delivery for enterprise transformation. You will own the backlog, define MVPs, collaborate with architects and engineers, and drive customer journey enhancements across web, mobile, and API-based systems.

You will balance business value with technical feasibility, coordinate across multiple teams, and ensure successful UAT, go-live and continuous improvement with data-driven decisions.

Formación

• 10+ years of product management experience in complex enterprise programmes.
• Proven track record owning customer-facing digital products end-to-end.
• Translate business objectives into product capabilities, epics and stories.
• Define acceptance criteria, business rules and non-functional requirements.
• Proficient in backlog definition, prioritisation and delivery milestones.
• Experience with web, mobile and API-based architectures; API-first design.
• Ability to work with Solution Architects and Engineering Leads on options and trade-offs.
• Strong understanding of agile delivery practices and Jira/Confluence usage.

Responsabilidades

• Own and maintain the product backlog with clearly defined requirements.
• Define MVP scope and plan subsequent increments balancing value and effort.
• Collaborate with engineering, architecture and QA on requirements and testing.
• Translate customer needs into features, epics and user stories.
• Define end-to-end customer journeys including booking and servicing workflows.
• Manage cross-team dependencies, risks and decisions across multiple workstreams.
• Lead UAT, business readiness and product acceptance activities.
• Monitor KPIs and drive data-informed product decisions.
• Communicate complex technical topics in business language to stakeholders.

Conocimientos

Product management

Digital products

Backlog management

Requirements gathering

Agile/Scrum

Stakeholder management

Jira

Confluence

UAT coordination

Solution architecture liaison

Cross-team coordination

Data-driven decisions

UX/UI understanding

Booking/workflow knowledge

API integration

Microservices

Cloud-native

Herramientas

Jira

Confluence

Descripción del empleo

Job description: Technical Product Manager - Dubai

Detailed Requirements (Technical Skillset)

• Strong hands-on experience (10+ years) in Product Management / Technical Product Management within complex enterprise digital transformation programmes.

• Proven experience owning and managing customer-facing digital products across the complete product lifecycle, from discovery and requirements through implementation, launch and continuous improvement.

• Strong experience translating business objectives and customer needs into product capabilities, features, epics and user stories.

• Own and maintain the product backlog, ensuring requirements are clearly defined, prioritised and aligned to product outcomes and delivery milestones.

• Define clear acceptance criteria, business rules, functional requirements and non-functional requirements in collaboration with engineering, architecture and QA teams.

• Strong understanding of web, mobile and API-based application architectures, enabling effective engagement with engineering and solution architecture teams.

• Working knowledge of:

• Microservices architecture
• REST APIs and API-first design
• Event-driven architecture and messaging
• Enterprise integration patterns
• Cloud-native applications
• Data and system integration

• Experience managing products spanning multiple upstream and downstream systems, with ability to understand dependencies, integration impacts and end-to-end customer journeys.

• Ability to work closely with Solution Architects and Engineering Leads to assess solution options, technical dependencies, constraints and trade-offs.

• Strong understanding of customer journey mapping, service design and UX/UI principles, particularly for digital booking and servicing journeys.

• Experience managing complex transactional workflows including:

• Booking and fulfilment
• Amendments and cancellations
• Customer eligibility
• Availability and capacity
• Notifications
• Payment/billing interactions
• Exception and disruption handling

• Ability to define and manage Minimum Viable Product (MVP) scope and subsequent product increments, balancing business value, customer experience, technical complexity and delivery timelines.

• Strong experience in backlog prioritisation using business value, customer impact, risk, technical dependencies and implementation effort.

• Experience defining product KPIs and success measures, including customer experience, adoption, operational efficiency, conversion, service reliability and revenue-related measures.

• Strong understanding of Agile/Scrum delivery practices, including:

• Product backlog management
• Sprint planning
• Backlog refinement
• Sprint reviews/demos
• Release planning
• PI/quarterly planning

• Proficiency with Jira and Confluence for requirements, backlog and product documentation management.

• Experience coordinating UAT, business readiness and product acceptance, ensuring delivered functionality meets agreed business outcomes.

• Ability to manage cross-team dependencies, risks, assumptions and decisions across multiple technology and business workstreams.

• Strong stakeholder management skills with the ability to communicate effectively across Business, Operations, Architecture, Engineering, QA, Security, UX and senior leadership.

• Experience working with third-party vendors and technology partners, including managing product requirements, dependencies, deliverables and acceptance.

• Ability to support production readiness, go-live and hypercare, including prioritisation of defects and production issues based on customer and business impact.

• Strong analytical and problem-solving skills with the ability to make data-informed product decisions.

• Strong communication, facilitation and presentation skills, with the ability to articulate complex technical topics in clear business language.

Preferable:

• Experience in airline, travel, transportation, mobility or logistics platforms.
• Understanding of end-to-end Chauffeur Drive booking and servicing journeys, covering booking, amendment, cancellation, eligibility, fulfilment and customer communication.
• Experience managing integrations with CRM, loyalty, reservation, payment, notification and operational fulfilment systems.
• Ability to identify opportunities to reduce manual processing, reconciliation issues and revenue leakage through product and process improvements.
• Strong focus on creating a seamless premium customer experience while balancing operational feasibility and technology constraints.
• Ability to manage product requirements spanning customer channels, operational systems, integration platforms and external service providers.
• Experience designing or managing real-time booking and availability workflows, including validation, capacity and exception scenarios.
• Ability to define requirements around pickup/drop-off addresses, vehicle selection, passenger requirements and special service requests.
• Understanding of route, service area and eligibility rules and the ability to translate complex operational policies into clear system requirements.
• Experience in using & benefiting from Product related AI tools