Technical Manager / Head of Audio

Encore; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international event management company in Dubai is seeking a Technical Manager to oversee event production, manage budgets, and ensure excellent client service. The ideal candidate will provide leadership to the crew, maintain safety standards, and assist with post-show management. This role demands strong communication skills and a commitment to exceeding client expectations.

Responsibilities

• Partner with project managers and clients to design and pre-plan events.
• Ensure discipline meets client needs by managing production plan and budget.
• Provide leadership to assigned crew and ensure health and safety standards.
• Complete post-show management including reporting and equipment maintenance.
• Provide excellent customer service to internal and external stakeholders.

Job description

Key Job Responsibilities

Event Pre-planning

• Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline.

• Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals.

• See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies.

On-site Management/Operation

• Delivers World Class Service – ensuring their discipline meets or exceeds the client’s needs by managing the production plan, budget, and Encore production/safety standards.

• Do the Right Thing - Set and properly test technical components.

• Operate designated equipment for the event, as needed.

• Provides leadership to their assigned crew, including internal and external team members.

• At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager.

Post-show Management

• Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs.

• Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client’s future events.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

• Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.

People Development (where they have direct reports)

• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.

• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.

• Manage the HR activities including selection, performance management, and learning.

• Provide focused and continued coaching to develop the skills of team members.

• Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.

• Recommend team members for training opportunities, as needed.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.