Technical Customer Success Manager - Automotive

HERE Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in Dubai is seeking a Technical Customer Success Manager to oversee customer relationships and ensure successful adoption of their technology solutions. The role emphasizes engagement, retention, and growth of strategic accounts in the Automotive sector. Candidates should have a background in customer relationship management and a strong understanding of the customer journey.

Qualifications

• Experience in customer relationship management.
• Strong understanding of the customer journey.

Responsibilities

• Oversee day-to-day customer relationships.
• Participate in retaining and growing customer relationships.
• Focus on key and strategic accounts in Automotive.

Job description

Overview

What\'s the role?

The Team :

We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we’d love to talk with you.

The Role :

As a Technical Customer Succes Manager, you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.

The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.