Technical Application Specialist (UAE Nationals only)

Abbott; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global healthcare leader is seeking a Technical Application Specialist to join their Core Diagnostics Division in Dubai as part of a structured development program for Emirati graduates. The role involves comprehensive training in laboratory systems, customer support, and quality compliance, offering a unique opportunity to gain hands-on experience in medical diagnostics. Candidates should have a relevant degree and strong communication skills. This position promotes professional growth and is a stepping stone for future roles in the industry.

Benefits

Career development opportunities

Hands-on experience in laboratory automation

Supportive work culture

Qualifications

• Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.
• Fundamental understanding of laboratory testing principles and workflows.
• Familiarity with automated analyzers and LIS is an advantage.

Responsibilities

• Participate in comprehensive onboarding and technical training programs.
• Support senior application specialists during instrument installations.
• Conduct remote troubleshooting to resolve issues efficiently.

Skills

Communication skills

Teamwork

Curiosity

Proficiency in Microsoft Office

Education

Bachelor’s degree in Medical Laboratory Science, Biomedical Engineering, Biotechnology, or Medical Technology

Tools

Automated analyzers

Laboratory Information Systems (LIS)

Job description

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

TECHNICAL APPLICATION SPECIALIST (UAE NATIONALS)

This position works out of our UAE location in the Abbott Core Labs division, this is a fixed term contract role for 1 year, on a renewable basis.

ABOUT DIAGNOSTICS DIVISION

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

DESCRIPTION

The Application Specialist (Emirati Talent Program) will join Abbott’s Core Diagnostics Division as part of a structured technical development program designed to prepare fresh Emirati graduates for future roles in medical diagnostics. The program provides hands‑on experience in laboratory automation, immunoassay, chemistry, and hematology systems, as well as pre‑analytical and post‑analytical workflows. The candidate may also participate in remote technical support activities through Abbott’s Remote Support Center.

WHAT YOU’LL DO

• Training & Development
  • Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.
  • Gain knowledge of Abbott’s Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.
  • Understand laboratory workflows across pre‑analytical, analytical, and post‑analytical phases.
  • Support instrument validation, correlation, and verification processes under supervision.
  • Assist in reagent and consumable management and instrument QC checks.
• Customer Support & Operations
  • Support senior application specialists during instrument installations, customer training, and assay implementations.
  • Participate in on‑site troubleshooting, documentation, and basic technical follow‑up with customers.
  • Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.
  • Prepare and maintain training and performance reports in compliance with Abbott quality procedures.
• Remote Support & Call Center Responsibilities
  • Participate partially, fully, or on a rotational basis in Abbott’s Remote Support Center to handle technical and customer support calls.
  • Perform call registration and documentation accurately within the service management system.
  • Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.
  • Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.
  • Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.
  • Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.
• Quality & Compliance
  • Comply with Abbott’s safety and quality management systems.
  • Participate in internal audits, CAPA actions, and product complaint follow‑up under supervision.
  • Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.
• Collaboration
  • Work collaboratively with Abbott’s Service, Sales, and Quality Assurance teams.
  • Provide support for demonstrations, evaluations, and scientific meetings when required.
• Demonstrate professional behavior aligned with Abbott’s values and Emirati workforce development vision.

PREFERRED QUALIFICATIONS

• Education
  • Bachelor’s degree in one of the following fields:
    • Medical Laboratory Science / Clinical Laboratory Science
    • Biomedical Engineering
    • Biotechnology / Life Sciences
    • Medical Technology
  • Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.
• Background
  • Proven track record in a similar position supported by management and customer references.
  • Fundamental understanding of laboratory testing principles and workflows.
  • Familiarity with automated analyzers and LIS is an advantage.
  • Excellent communication, teamwork, and presentation skills.
  • Curious, self‑driven, and eager to learn within a fast‑paced healthcare environment.
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
  • Ability to travel within the UAE for customer site support or training.

LEGAL & CONTACT INFORMATION

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

JOB DETAILS

Job Family: Support Services
Division: CRLB Core Lab
Location: United Arab Emirates > Dubai : Ubora Tower 2
Additional Locations: –
Work Shift: Standard
Travel: Not specified
Medical Surveillance: Not Applicable
Significant Work Activities: Not Applicable