Technical Account Manager / Service Account Manager

Ceenex Global LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Dubai seeks an experienced Technical Account Manager to oversee key client accounts. The ideal candidate will possess a strong technical background, excellent communication skills, and a customer-centric mindset. Responsibilities include providing technical support, analyzing account performance, and fostering long-term client relationships. Competitive salary and benefits offered.

Benefits

Benefits

Qualifications

• Minimum 10 years of experience in account management or related roles.
• Strong technical knowledge, preferably in IT or software solutions.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Manage key client accounts as the primary contact.
• Provide technical guidance and support to clients.
• Analyze account performance and identify upselling opportunities.
• Build strong relationships to drive client satisfaction.
• Collaborate with internal teams for service delivery.

Skills

Account management

Technical knowledge in IT/software

Communication skills

Interpersonal skills

Data analysis

Job description

🌟 We're Hiring: Technical Account Manager / Service Account Manager! 🌟

We are looking for an experienced Technical Account Manager to join our team in Dubai. The ideal candidate will possess a strong technical background and extensive experience in managing client accounts, ensuring customer satisfaction, and driving business growth through strategic solutions.

📍 Location: Dubai, United Arab Emirates
⏰ Work Mode: Work From Office
💼 Role: Technical Account Manager / Service Account Manager

Salary - 20000 AED + Benefits

Experience - 10+ years

What You'll Do:

🎯 Manage key client accounts and serve as the primary point of contact.
🔧 Provide technical guidance and support to clients, ensuring they leverage our products effectively.
📈 Analyze account performance and identify opportunities for upselling services.
🤝 Build strong relationships with clients to understand their needs and drive satisfaction.
🛠️ Collaborate with internal teams to resolve issues and enhance service delivery.
📊 Prepare regular reports on account status and performance metrics.
🌐 Stay updated on industry trends and developments to provide insights to clients.

• Single point of contact for service governance
• Chair monthly service reviews, SLA reporting and compliance tracking
• Coordinate change requests, risk and stakeholder communication
• Ensure service improvement plan activities and customer satisfaction
• Align deliverables with contractual scope and roadmap

What We’re Looking For:

✅ Minimum 10 years of experience in account management or related roles.
✅ Strong technical knowledge, preferably in IT or software solutions.
✅ Excellent communication and interpersonal skills.
✅ Proven ability to manage multiple projects simultaneously.
✅ Customer‑centric mindset with a focus on building long‑term relationships.
✅ Proficiency in data analysis tools and reporting software.

Ready to make an impact? 🚀 Apply now and let’s grow together!