Technical Account Manager - Dubai

Dataiku; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading AI platform provider is seeking a seasoned technical expert to collaborate with customers in Dubai. Responsibilities include managing project milestones, advising clients on technical strategies, and supporting product integration. Ideal candidates will have over 7 years in customer-facing roles, strong communication skills, and expertise in Linux, cloud platforms, and Kubernetes. Join a diverse team committed to creating an inclusive work environment.

Qualifications

• 7+ years of experience in a customer-facing technical role.
• Proficiency in Linux system administration.
• Experience with cloud platforms and Kubernetes.

Responsibilities

• Collaborate with clients to identify priorities and engagement plans.
• Manage project milestones with clients and team.
• Serve as a technical advisor for client teams.

Skills

Customer-facing skills

Strong communication

Technical expertise

Linux system administration

Cloud platforms (AWS, Azure, GCP)

Kubernetes administration

Tools

Kubernetes

Linux

Hadoop

Spark

Job description

Overview

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Responsibilities

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: Dataiku platform architecture and deployment; Platform operations and upgrades; Best practices for platform usage; Security, data management, and compute resources; ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

Qualifications

• 7+ years of experience in a customer-facing technical role
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

Hiring process

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Director
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Customer facing scenario Assessment with TAM Team members
• Final Interview with the VP Field Engineering

Equal opportunity and safety

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [e-mail]

Fraud prevention

Dataiku will never ask you for payment of any type during the interview or hiring process. We will never ask you to download third-party applications during the process. If you experience something unusual or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.