Team Manager

Azzite; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Azzite in Dubai is seeking a Team Manager in Collections to lead a team of credit counselors and manage a personal portfolio of escalated accounts. You will guide daily activity, monitor calls, coach staff, and ensure adherence to client policies and UAE Central Bank requirements.

This full-time on-site role requires 3–5 years in collections and 1–2 years of leadership, with strong negotiation and reporting skills.

Qualifications

• 3–5 years of collections or credit experience.
• 1–2 years supervising or leading a team.
• Ability to manage team and personal portfolio simultaneously.
• Strong negotiation and communication skills.

Responsibilities

• Lead a team of credit counselors and account for what the team recovers.
• Allocate accounts and monitor daily calling, follow-up and recovery activity.
• Manage a personal portfolio alongside the team's, including escalated accounts.
• Coach through call monitoring and individual feedback, not through reporting alone.
• Identify where performance is falling short, and intervene early.
• Negotiate settlements and repayment plans on cases requiring your involvement.
• Maintain accurate and timely daily, weekly and monthly reporting.
• Work within UAE Central Bank requirements and client policies, and hold the team to the same standard.
• Support client reporting, and handle escalations through a structured process.
• Identify retention risks within the team and address them before they materialise.

Skills

Negotiation

Communication

Leadership

Reporting

Job description

# Team ManagerDepartment: CollectionsLocation: On-site, Dubai, UAEType: Full-Time## About this roleThis role combines two responsibilities. You lead a team of credit counselors: allocating accounts, monitoring daily activity, reviewing calls, coaching, and intervening where performance falls short. You also manage a portfolio of your own, generally the escalated and higher-value accounts. You report to the Group Manager, and are accountable for the team's performance as well as your own.## Responsibilities* Lead a team of credit counselors, and account for what the team recovers* Allocate accounts and monitor daily calling, follow-up and recovery activity* Manage a personal portfolio alongside the team's, including escalated accounts* Coach through call monitoring and individual feedback, not through reporting alone* Identify where performance is falling short, and intervene early* Negotiate settlements and repayment plans on cases requiring your involvement* Maintain accurate and timely daily, weekly and monthly reporting* Work within UAE Central Bank requirements and client policies, and hold the team to the same standard* Support client reporting, and handle escalations through a structured process* Identify retention risks within the team and address them before they materialise## Requirements* Three to five years' experience in collections or credit* One to two years supervising or leading a team* The ability to carry both a team and a personal portfolio without either suffering* Strong negotiation and communication skills* Confidence with reporting: producing it, interpreting it, and acting on it## Nice to have* UAE banking collections experience* Experience coaching credit counselors rather than managing them alone## Interested? Send us your CV.