Team Leader - Telecommunications - Jumeirah Beach Hotel

Jumeirah; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a Telecommunications Team Leader. This role involves leading a team to deliver exceptional guest service and handling front desk operations. The successful candidate should have up to 2 years of experience in hospitality and a strong attention to detail. Benefits include comprehensive healthcare, competitive salary, and opportunities for professional development.

Benefits

Inclusive work environment

Learning & Development programmes

Colleague discounts

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive salary

Qualifications

• Up to 2 years of experience in hospitality.
• Experience in an international setting.
• Ability to work with a multi-cultural team.

Responsibilities

• Lead and motivate the team for excellent guest service.
• Brief team at the beginning of each shift.
• Monitor daily operations and resolve service delays.
• Maintain accurate records for shift reports.
• Conduct regular service quality checks.

Skills

Team leadership

Customer service

Cultural awareness

Attention to detail

Tools

Property Management System

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave‑like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job

An exciting opportunity has arisen for a Telecommunications Team Leader to join Jumeirah Beach Hotel.

Responsibilities

• Lead and motivate the team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Exposure to working with a multi‑cultural team
• Exposure of handling Property Management System.
• Detail orientated

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)