Team Leader - Telecom

Sharaf DG; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading telecom company in Dubai seeks a Sales Consultant to promote and sell telecom plans tailored to various clients. The role requires 3-5 years of experience in sales, exceptional customer service skills, and a strong ability to achieve sales targets. Candidates should preferably be below 35 years old and available for immediate joining. The position offers a competitive salary package plus incentives.

Qualifications

• 3 - 5 years of experience in a similar role.
• Ability to troubleshoot customer queries effectively.
• Confidence and good negotiator.

Responsibilities

• Promote and sell Etisalat plans to different clients.
• Ensure exceptional customer service and resolve concerns.
• Achieve individual sales and productivity targets.

Skills

Customer Focus

Result Orientation

Teamwork

Communication

Negotiating abilities

Education

Graduation or Diploma or equivalent qualification

Tools

MS Excel

Job description

Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality KPIs related to customer service, such as response time, resolution time, and customer satisfaction scores.
• Collaborate with audit teams during internal and external audits, ensuring compliance with industry regulations.
• Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Achieve individual sales and productivity targets.
• Provide solutions to customers queries/requirements.
• Maintain thorough knowledge of products in the department.
• Oversee day-to-day operations.
• Create a healthy and motivating work environment and atmosphere.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Motivate the team to achieve organizational goals and delegate tasks to team members.

Qualifications and Experience

Experience (Yrs & Field): 3 - 5 years of experience in a similar role

Educational Qualification: Graduation or Diploma or an equivalent qualification

Age: Below 35 years

Availability: Immediate joining on or before 20th September 24

Compensation

Salary: 4850 AED (Gross + allowance) + Incentives

Skills & Abilities

Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, confidence, and skilled negotiating abilities.