Team Leader - Telecom

Sharaf DG Energy; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading energy solutions provider in Dubai is seeking a Sales Representative to promote and sell Etisalat plans. The ideal candidate will have 3-5 years of experience in sales, exceptional customer service skills, and a proven track record of achieving targets. This role offers a competitive salary of 4850 AED (gross + allowance) plus incentives, with immediate joining available before September 20, 2024.

Qualifications

• 3 - 5 years of experience in a similar role.
• Below 35 years of age.
• Immediate availability to join on or before 20th September 2024.

Responsibilities

• Promote and sell Etisalat plans tailored to various customers.
• Identify opportunities for upselling and cross-selling.
• Ensure exceptional customer service and resolve concerns promptly.
• Collaborate with audit teams for compliance.
• Achieve individual sales and productivity targets.

Skills

Customer Focus

Result Orientation

Teamwork

Communication

Arabic knowledge

Good PC skills

Negotiating abilities

Education

Graduation or Diploma or equivalent qualification

Tools

MS Excel

Job description

Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality KPIs related to customer service, such as response time, resolution time, and customer satisfaction scores.
• Collaborate with audit teams during internal and external audits, ensuring compliance with industry regulations.
• Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Achieve individual sales and productivity targets.
• Provide solutions to customers queries/requirements.
• Maintain thorough knowledge of products in the department.
• Oversee day-to-day operations.
• Create a healthy and motivating work environment and atmosphere.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Motivate the team to achieve organizational goals and delegate tasks to team members.

Qualifications and Experience

Experience (Yrs & Field): 3 - 5 years of experience in a similar role

Educational Qualification: Graduation or Diploma or an equivalent qualification

Age: Below 35 years

Availability: Immediate joining on or before 20th September 24

Compensation

Salary: 4850 AED (Gross + allowance) + Incentives

Skills & Abilities

Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, confidence, and skilled negotiating abilities.