Team Leader – Reservations

Park Hyatt Abu Dhabi Hotel & Villas; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Team Leader - Reservations to assist in managing the Reservations Department. This role requires at least 2 to 3 years of experience in Reservations and exceptional communication skills to ensure high standards of customer service. The successful candidate will work closely with Marketing and Sales to maximize Room Yield and handle complex reservation issues. This position offers a dynamic work environment in line with brand standards.

Qualifications

• Minimum of 2 to 3 years of experience in Reservations.
• Exceptional verbal and written communication skills.
• Experience in people management and delivering training information.

Responsibilities

• Assist the Reservation Manager in managing the Reservations Department.
• Maximize Room Yield through Inventory Control.
• Handle complex reservation issues and resolve customer complaints effectively.

Skills

Communication skills

People management

Customer service

Inventory control

Tools

Microsoft Word

Microsoft Excel

Hotel management software

Job description

Description

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with Hyatt’s Brand Standards.

Qualifications

• Minimum of 2 to 3 years of experience in Reservations
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in people management/development and delivery of training information
• Understanding the basic principles of selling, processing reservation requests, and telephone customer service
• Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.
• Utilizing hotel management software to manage bookings, cancellations, and inventory, ensuring data integrity.
• Handling complex reservation issues and resolving customer complaints effectively.
• Maintaining the quality of reservations by verifying guest details, rates, and payment methods.
• Strong verbal and written communication skills, with the ability to interact professionally with guests and team members.