Team Leader RB-Branch (Outsource)

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Team Leader (RSS)-PF to manage a team, develop business strategies, and ensure compliance with banking policies. Ideal candidates have proven experience in team management, a strong knowledge of financial markets, and excellent coaching abilities. This role offers an opportunity to enhance customer service and improve the bank's visibility in the market.

Qualifications

• Proven experience in team management and business strategy development.
• Strong understanding of financial markets and banking policies.
• Ability to coach and motivate team members.

Responsibilities

• Manage a team to achieve business targets and enhance customer service.
• Develop and implement business strategies to increase the bank's visibility.
• Conduct annual appraisals and staff recognitions.

Skills

Team Management

Business Development

Coaching

Sharia Compliance Knowledge

Tools

Core Banking Systems

Outlook/Email Systems

Job description

Description

Role: Team Leader (RSS)-PF

Location: Abu Dhabi

Role Purpose:

• Managing a Team and ensure that overall responsibilities are achieved while projecting the warm image of ADIB increase banks visibility in the Financial Market
• Developing new strategies for the business for the respective area and build suitable plans to increase the business.

Key Accountabilities of the role

• Main Responsibilities:
  • To ensure that the set target and are met/exceeded on time.
  • Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management.
  • Ensure adequate leave plan for the team and execution of the same effectively.
• Daily/Weekly Responsibilities:
  • Ensure business proposed/booked under ADIB policy and procedure with Sharia compliances.
  • Monitor day to day activities of IFEs and ensure appropriate business management/control in place.
  • Coach Team on date-to-date business activities guide to achieve monthly goals.
  • Review and recommend standard credit application and ensure authenticity of the critical documents (MRF identification documents Banks statement etc.)
  • Updates the leads status on time please ensure status update before leaving your desk for the day.
  • Ensure the daily attendance if there is regular absenteeism then escalat to SM.
  • Ensure disbursement files are in order prior forwarding the file to RFO by cross checking customers original documents against copies. Files must be sent to RFO immediately or within next 1 working day
  • To ensure proper handover of all customers related files/documents prior to staffs leaver starts/or event of resignation/termination and arrange proper follow-up/closing of each cases
  • Handle customer complaint directly should not let IFEs handle complaints directly at any point.
  • Ensure all IFEs are aware of products policies & promotions of ADIB and keep on update them on changes.
  • Open business channels for IFEs by visiting potential employers/high new worth customer and can be introduce to IFEs.
• Monthly Responsibilities:
  • Motivate high achievers by recognize then in team meeting also provide opportunity to other staff to grab top position by creating healthy inter team competition.
  • Recognize staff training requirement while evaluating their monthly performance.
  • Arrange IFE training/coaching based on recognized area of weakness and maintain track elevate SM if in case of hopeless.
  • Recommend disciplinary action for those shows no improvements..
  • Support SM on Al Khair STL/Settlement/Clearance/STL based on calls.
  • Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
• Annual Responsibilities:
  • Conduct annual appraisal and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with Core Banking and Application sourcing systems
• Outlook/Email/HR system exposure