Team Leader – PRO / Admin Services

Terracotta Outsourcing; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading outsourcing company in Abu Dhabi seeks an experienced Team Leader to manage Public Relations Officers (PROs). This leadership role involves overseeing government transactions and building relationships with local authorities. Ideal candidates will have experience in government relations, fluent Arabic and English, and a strong grasp of UAE government processes. Leadership skills and the ability to work under pressure are essential.

Qualifications

• Proven experience in leading and managing PRO/government relations teams within the UAE, preferably in Abu Dhabi.
• Strong understanding of UAE government portals and processes.
• Exceptional communication, negotiation, and problem-solving skills.

Responsibilities

• Lead, supervise, and support a team of PROs handling government-related processes.
• Oversee processing of CICPA passes for employees and vehicles.
• Maintain strong working relationships with Abu Dhabi government entities.

Skills

Arabic speaker

Excellent English fluency

Leadership and management

Communication skills

Negotiation skills

Problem-solving skills

Job description

Job Overview

Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated. We are seeking an experienced and proactive Team Leader to manage a team of Public Relations Officers (PROs) responsible for all government and regulatory transactions within Abu Dhabi and across the UAE.

This is a leadership role — not a PRO position — for someone who understands how government systems work, has strong connections with local authorities, and can ensure smooth, compliant, and efficient delivery of all services.

The selected candidate will act as the main point of support and direct report to the CEO, ensuring that all government-related matters are handled with professionalism, accuracy, and speed.

Key Responsibilities

• Lead, supervise, and support a team of PROs handling visa, labor, CICPA, and other government-related processes.
• Oversee and ensure the smooth processing of CICPA passes (applications, renewals, modifications, and clearances for employees and vehicles).
• Maintain strong working relationships with key Abu Dhabi government entities and authorities.
• Handle escalations and resolve complex issues across various government channels through creative and non-traditional solutions.
• Coordinate closely with HR, Legal, and Operations departments to align all internal procedures with external requirements.
• Review workflows and introduce improvements to increase efficiency and compliance.
• Provide regular reports and updates directly to the CEO on operations, performance, and critical cases.

Requirements

• Arabic speaker with excellent English fluency (spoken and written).
• Proven experience in leading and managing PRO/government relations teams within the UAE, preferably in Abu Dhabi.
• Strong understanding of UAE government portals and processes — including CICPA, MOHRE, Immigration, AD Police, ADNOC, and municipality systems.
• Exceptional communication, negotiation, and problem-solving skills.
• Ability to build and maintain trusted relationships with government officials and key stakeholders.
• Demonstrated leadership and people management experience.
• Experience in a service or outsourcing company offering government or HR solutions is highly preferred.
• Capable of working under pressure, managing multiple priorities, and delivering results with accuracy and professionalism.