Team Leader - Front Desk

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking passionate Front Office professionals. This role requires excellent customer service skills, effective communication, and previous hotel experience, particularly in the Front Office Department. The ideal candidate will have a degree in hospitality and be proficient in English, with knowledge of Opera PMS being an advantage.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Excellent written and spoken English communication skills.
• Knowledge in an additional language is an advantage.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Supervise all Front Desk employees.
• Ensure all guest registrations are completed correctly.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Effective Communication

Teamwork

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information

Skills

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results