Team Leader - Front Desk

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain is looking for a passionate Team Leader – Front Desk in Ras al-Khaimah. The candidate will supervise Front Desk employees, ensuring exceptional guest service and smooth operations. Responsibilities include welcoming guests, maintaining communication with departments, and verifying guest registrations. Ideal candidates should have experience in customer service and the hospitality industry.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations.
• Maintain effective communication with all related departments for smooth service.
• Supervise all Front Desk employees to ensure professionalism.

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Team Leader – Front Desk Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information