Team Leader - Breakfast Operations - Jumeirah Burj Al Arab

Jumeirah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Team Leader for its F&B Service team. The role involves supervising workflow, monitoring customer satisfaction, and managing staff performance. Ideal candidates will have at least one year of similar experience in a luxury restaurant or 5-star hotel and be fluent in English. The position offers competitive tax-free salary and excellent benefits.

Benefits

Supportive work environment

Learning & Development programs

Colleague discounts on food and hotel stays

Comprehensive healthcare coverage

Paid annual leave

Performance-based incentives

Qualifications

• Minimum one year of experience in a similar position, preferably in a 5-star hotel.
• Passion for delivering exceptional dining experiences.

Responsibilities

• Supervise workflow and provide hands-on support during service.
• Monitor cashiering function to ensure compliance with procedures.
• Respond to customer feedback and complaints.
• Conduct performance evaluations and training of colleagues.
• Ensure adherence to Food and Beverage SOPs.

Skills

Supervisory skills

Customer service orientation

Fluency in English

Knowledge of Micros and Sevenrooms

Job description

Overview

About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An exciting opportunity has arisen for a Team Leader to join the F&B Service team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
• Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
• Ensure opening and closing checklists are completed on a daily basis.

About You

The ideal candidate for this position will have the following experience and qualifications:

• One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, preferred in breakfast operations.
• Fluent in English and an additional international language is a plus.
• Knowledge of Food and Beverage applications: Micros and Sevenrooms.
• Passion for delivering exceptional dining experiences.

Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)