Team Leader / Asst Store Manager - Umm Al Quwain Retail Store (Emirati Hire)

du; Umm Al Quwain; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company seeks a Store Operations Manager to assist in managing store functions, enhance customer service, and lead staff effectively. The ideal candidate will have a Bachelor's degree, 2-4 years of experience in sales management, and strong communication skills. It's a great opportunity to drive performance and improve customer satisfaction in a vibrant environment.

Qualifications

• Minimum 2 - 4 years of experience in a sales executive and management position.
• Strong evidence of delivering long term commercial results.
• Effective listening skills to meet customer needs.

Responsibilities

• Assist SM in organizing and managing store administrative work.
• Support the SM in monitoring the queue system and resolve customer issues.
• Control cash handling and inventory management.

Skills

Sales management

Customer service

Communication technology

Team leadership

Networking

Education

Minimum Bachelor Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Key Accountabilities

• Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take
• Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues
• Assist SM in planning weekly rota, training schedule and annual leaves
• Analyze and record personnel and operational data, and write related activity reports
• Support the SM in monitoring the achievement of quantitative targets - improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results
• Control cash handling and inventory management in the store ensuring no discrepancies by end of the day
• Resolve customer complaints and collate feedback on the products and services
• Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning
• Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job result
• Ensure safety of cash and valuable inventory in the store

Qualifications, Experience & Skills

• Minimum Bachelor Degree
• Minimum 2 - 4 years of experience in as a sales executive and in charge position. of managing team / Store
• Computer literacy (Word. Excel, Outlook)
• A passion for communications technology
• Strong evidence of delivering long term commercial results through a team as well as exceptional service
• Highly self-motivated and able to act on own abilities
• Effective listening skills that deliver against customer needs
• Passion & motivation for over achieving against KPI's
• Great at networking and building genuine and productive relationships
• Mobility within local area
• Evidence of attaining and exceeding service / sales related targets/goals
• Working collaboratively
• Influencing & persuading
• Delivery of Results
• Focusing on the customer
• Leadership
• Coaching & Developing

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!