Team Leader / Asst Store Manager - Sharjah Retail Store (Emirati Hire)

du; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company in Sharjah is looking for an experienced Store Manager to oversee daily operations. You will assist in administrative tasks, manage staff, and improve customer service quality. The ideal candidate has a Bachelor's degree and 2-4 years of sales management experience. Join us for a transformative journey in communications technology.

Qualifications

• Minimum 2 - 4 years of experience in a sales executive and management role.
• Strong ability to achieve and exceed service and sales targets.
• Highly self-motivated and effective in listening to customer needs.

Responsibilities

• Assist Store Manager (SM) in managing store operations.
• Resolve customer complaints and improve service quality.
• Conduct training sessions for new employees.

Skills

Sales management

Customer service

Team leadership

Networking

Effective communication

Education

Bachelor Degree

Tools

Word

Excel

Outlook

Job description

Key Accountabilities

• Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take
• Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues
• Assist SM in planning weekly rota, training schedule and annual leaves
• Analyze and record personnel and operational data, and write related activity reports
• Support the SM in monitoring the achievement of quantitative targets - improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results
• Control cash handling and inventory management in the store ensuring no discrepancies by end of the day
• Resolve customer complaints and collate feedback on the products and services
• Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning
• Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job result
• Ensure safety of cash and valuable inventory in the store

Qualifications, Experience & Skills

• Minimum Bachelor Degree
• Minimum 2 - 4 years of experience in as a sales executive and in charge position. of managing team / Store
• Computer literacy (Word. Excel, Outlook)
• A passion for communications technology
• Strong evidence of delivering long term commercial results through a team as well as exceptional service
• Highly self-motivated and able to act on own abilities
• Effective listening skills that deliver against customer needs
• Passion & motivation for over achieving against KPI's
• Great at networking and building genuine and productive relationships
• Mobility within local area
• Evidence of attaining and exceeding service / sales related targets/goals
• Working collaboratively
• Influencing & persuading
• Delivery of Results
• Focusing on the customer
• Leadership
• Coaching & Developing

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!