Team Leader / Asst Store Manager - Ajman Retail Store (Emirati Hire)

du; Ajman Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A telecommunications company is seeking a Store Manager to oversee store operations and improve customer service quality. You'll manage administrative tasks, train staff, and control inventory. Ideal candidates have a Bachelor's degree and 2-4 years of experience in sales and team management, demonstrating strong leadership and communication skills.

Qualifications

• Minimum 2-4 years of experience in a sales executive and management position.
• Proven evidence of delivering long-term commercial results.
• Passion for communications technology.

Responsibilities

• Assist in managing store administrative work, including reports.
• Support monitoring the queue system and resolve customer issues.
• Control cash handling and inventory management.

Skills

Computer literacy

Effective listening skills

Networking and relationship building

Influencing & persuading

Strong communication skills

Education

Minimum Bachelor Degree

Job description

Key Accountabilities

• Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take
• Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues
• Assist SM in planning weekly rota, training schedule and annual leaves
• Analyze and record personnel and operational data, and write related activity reports
• Support the SM in monitoring the achievement of quantitative targets - improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results
• Control cash handling and inventory management in the store ensuring no discrepancies by end of the day
• Resolve customer complaints and collate feedback on the products and services
• Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning
• Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job result
• Ensure safety of cash and valuable inventory in the store

Qualifications, Experience & Skills

• Minimum Bachelor Degree
• Minimum 2 - 4 years of experience in as a sales executive and in charge position. of managing team / Store
• Computer literacy (Word. Excel, Outlook)
• A passion for communications technology
• Strong evidence of delivering long term commercial results through a team as well as exceptional service
• Highly self-motivated and able to act on own abilities
• Effective listening skills that deliver against customer needs
• Passion & motivation for over achieving against KPI's
• Great at networking and building genuine and productive relationships
• Mobility within local area
• Evidence of attaining and exceeding service / sales related targets/goals
• Working collaboratively
• Influencing & persuading
• Delivery of Results
• Focusing on the customer
• Leadership
• Coaching & Developing

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!