Tadbeer Center Manager / Domestic Worker Operations Manager

Reap HR Consultancy; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A human resources consultancy in the UAE is seeking a Tadbeer Manager to oversee the daily operations of a licensed Tadbeer Centre. The role requires ensuring compliance with MOHRE guidelines, managing staff and client interactions, and maintaining exceptional service standards. Candidates should have a bachelor's degree and at least five years of relevant experience. Attractive salary and benefits included.

Benefits

Visa and medical insurance

Annual leave as per UAE Labour Law

End of Service Gratuity

Professional growth opportunities

Qualifications

• Minimum 5 years of experience in Tadbeer Center management or operations management.
• Strong knowledge of Tadbeer systems and UAE visa processes.
• Ability to work under pressure and handle multiple priorities.

Responsibilities

• Supervise and control day-to-day operations of the Tadbeer Centre.
• Ensure compliance with MOHRE Tadbeer guidelines and UAE Labour Law.
• Manage client inquiries, service requests, and complaints.

Skills

Knowledge of MOHRE policies

Communication skills in English and Arabic

Leadership abilities

Problem-solving abilities

Proficiency in MS Office

Education

Bachelor’s degree in Business Administration, Human Resources, or related field

Job description

Overview

Job Title: Tadbeer Manager

Location: Dubai / Abu Dhabi, UAE

Salary: AED 8,000 – 15,000 (Negotiable based on experience)

Gender: Male

Nationality: Any (Arabic-speaking candidates preferred)

Joining: Immediate

Position Overview

We are seeking an experienced and highly organized Tadbeer Manager to oversee the operations of a licensed Tadbeer Centre in the Al Ain, UAE. The ideal candidate will be responsible for managing daily activities, ensuring MOHRE compliance, supervising staff, and delivering exceptional customer service to both employers and domestic workers.

Responsibilities

• Operational Management: Supervise and control all day-to-day operations of the Tadbeer Centre. Ensure smooth handling of domestic worker recruitment, onboarding, visa processing, and deployment. Oversee accommodation, medical tests, and documentation for domestic workers. Implement and monitor Standard Operating Procedures (SOPs) across departments.
• Regulatory Compliance: Ensure all activities strictly comply with MOHRE Tadbeer guidelines and UAE Labour Law (Domestic Workers Law No.10 of 2017). Maintain up-to-date records, contracts, and reports for audits and inspections. Liaise with government authorities (MOHRE, Immigration, Embassies) for renewals and approvals.
• Client & Customer Service: Manage client inquiries, service requests, and complaints with professionalism. Ensure transparency in contract terms, fees, and service quality. Handle conflict resolution between clients and domestic workers as per UAE regulations. Maintain a customer-first culture and ensure satisfaction through timely delivery and communication.
• Staff Management: Supervise and lead customer service officers, recruitment coordinators, and PROs. Conduct staff training to ensure compliance, efficiency, and service quality. Allocate duties, monitor attendance, and evaluate performance.
• Financial & Business Oversight: Monitor revenue, expenses, and overall profitability of the center. Approve quotations, contracts, and operational budgets. Assist management in strategic planning, marketing, and business development to attract new clients.
• Reporting & Administration: Prepare monthly reports on center performance, visa processing, and financial KPIs. Maintain data confidentiality and accurate record-keeping in compliance with UAE PDPL standards. Coordinate with external service providers such as training centers, transport vendors, and accommodation partners.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Human Resources, or related field.
• Minimum 5 years of experience in Tadbeer Center management, domestic worker recruitment, or operations management.
• Strong knowledge of MOHRE policies, Tadbeer systems, and UAE visa processes.
• Excellent communication skills in English and Arabic (preferred).
• Leadership, problem-solving, and decision-making abilities.
• Proficiency in MS Office and digital reporting systems.
• Ability to work under pressure and handle multiple priorities.

Benefits

Salary & Benefits :

• Salary : AED 8,000 to AED 15,000
• Visa and medical insurance provided.
• Annual leave as per UAE Labour Law.
• End of Service Gratuity.
• Professional growth within a government-licensed service framework.