Systems Administration Specialist

Energy Consulting group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international aerospace company in Dubai seeks a candidate to manage Digital Technology operations and support for employees across the Middle East & Africa. The role requires strong analytical skills, knowledge of ITIL processes, and a Bachelor’s degree. You will be involved in ensuring compliance, managing technology resources, and assisting with service continuity. Candidates should be self-starters and able to thrive in a dynamic environment.

Qualifications

• Basic experience in relevant fields.
• Demonstrated customer focus.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage day to day End User Support for the employees based in the Middle East & Africa.
• Provide on-site support for networking infrastructure.
• Assist with development of solutions for service interruptions.

Skills

Basic knowledge of financial systems

Strong Microsoft Office skillset

Understanding of ITIL processes

Basic understanding of Sarbanes Oxley

Education

Bachelor's Degree

Job description

Job Description Summary

Responsible for resolving common incidents, fulfilling routine requests, and assisting with solutions to proactively prevent incidents and reduce requests across servers, storage, and backup devices. Triages production compute issues and coordinates with the appropriate team for resolution.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

• Proactively drive the prioritization and resource planning of Digital Technology work to support business objectives and key initiatives.
• Partner with business & regional leaders to understand and ensure SLAs are met.
• Work closely with multiple application teams to communicate status, establish appropriate automation and monitoring capabilities as well as disaster recovery and failover capabilities.
• Keep abreast of new tools and technologies while taking part in the evaluation and recommendations for new or enhanced capabilities that could improve current platforms.
• Develop technical standards, documentation and knowledge transfer for operational support including the coordination of knowledge transfer to other team members.
• Complete root cause analysis of defects and implement controls to mitigate repetitive issues.
• Understands, promotes and adheres to security and SoX compliance policies and process.>
• Develop peer, cross-functional and cross-GE Business relationships to maximize best practice sharing and team effectiveness.
• Influences within peer group.
• Quickly responds and resolves critical service outages impacting consumers.
• Assists with creation of automation for programmatic deployment and management of tools used in production environment.
• Assists with development of solutions to address potential problems before they result in a service interruption.
• Demonstrates strong analytical and problem-solving skills.
• Demonstrated ability to effectively collaborate well with others to solve problems.
• Communicates status, establishes appropriate automation and monitoring capabilities as well as disaster recovery and failover capabilities.
• Completes root cause analysis of defects and implement controls to mitigate repetitive issues.
• Understands, promotes and adheres to security and SoX compliance policies and process.
• Develops peer and cross-functional to maximize best practice sharing and team effectiveness.
• Manage day to day End User Support for the employees based in the Middle East & Africa.
• Manage and coordinate all Digital Workspace technology…Laptop, Mobile, Telepresence, TEAMS, Employee Onboarding and Exit.
• Manage all printers, MFPs, on-site Audio/Video, Customer experience and telecommunications equipment.
• Provide on-site support for networking infrastructure & coordinate IT infrastructure work with applicable teams.
• Manage DT operations for GE Aerospace sites based on UAE.

Education Qualification

For roles outside USA:

Bachelor's Degree in with basic experience.

For roles in USA:

Bachelor's Degree in with minimum years of experience 0years.

Desired Characteristics Technical Expertise:

• Basic knowledge of financial systems, financial close cycles and associated processes
• Strong Microsoft Office skillset (Word, Excel, PowerPoint)
• Understanding of ITIL processes (certification is a plus)
• Basic understanding of Sarbanes Oxley (SoX)

Business Acumen:

• Ability to capture metrics, performance analysis, identify trends and make recommendations for improvements
• Demonstrated customer focus – evaluates decisions through the eyes of customers, builds strong customer relationships, creates processes with customer viewpoint and with customers to help shape solutions
• Ability to work in a fast-paced environment with tight deadlines where uptime is critical

Personal Attributes:

• Strong commitment to process rigor and on-time delivery
• Self-starter – requires minimal direction to accomplish goals
• Strong analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information / data to make decisions
• Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Relocation Assistance Provided: No