Support Staff | Retail | ACE Hardware, Motor City

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Ace Hardware within Al-Futtaim Retail in Dubai is seeking a Support Staff member to maintain a clean, organized, and shoppable store environment and drive sales through excellent customer service and product knowledge.

The role entails handling POS transactions, merchandising, stock checks, and assisting customers with product information to meet targets while upholding Al-Futtaim's standards and brand image in a busy retail setting.

Qualifications

• Completion of secondary school education.
• At least 2 years of experience in a retail environment.
• Knowledge of store operations and point of sale systems.
• Ability to learn and apply merchandising principles after training.

Responsibilities

• Provide high-level customer service to internal and external customers.
• Maintain tidy and organized store areas for a complete shopping experience.
• Operate the POS system with high accuracy in transactions.
• Drive sales using product knowledge and upsell techniques.
• Assist in stock reception and merchandising per procedures.
• Participate in stock takes and seasonal launches when required.

Skills

Customer service

Communication

POS operations

Cash handling

Product knowledge

Teamwork

Education

Secondary school education

Job description

Job Requisition ID: 180625

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Support Staff role at Ace Hardware involves maintaining a clean, organized, and shoppable store environment that enhances the customer's shopping experience. This role is crucial for driving store sales through effective use of selling techniques and comprehensive product knowledge. Success in this role will be measured by meeting sales targets, operating the POS system efficiently, adhering to store procedures, and contributing to a positive corporate image through merchandising.

What You Will Do:

Customer Service

• Provide high-level customer service, both internal and external, by being aware of product categories and assisting customers in a professional manner.
• Ensure customers have a complete shopping experience by maintaining tidy and organized store areas.

Sales Operations

• Operate the point of sale (POS) system as needed, maintaining high accuracy in all transactions.
• Utilize selling techniques and product knowledge to drive sales, meeting targets and increasing revenue through add-on sales.

Product Knowledge and Merchandising

• Actively learn and understand the uses and benefits of products to advise customers accurately.
• Apply merchandising principles to ensure the store reflects a corporate image and is visually appealing.
• Assist in receiving deliveries and displaying goods according to approved procedures, ensuring products are available for customer purchase.

Pricing and Inventory

• Comply with in-store pricing and ticketing procedures to ensure accurate customer pricing and protect against losses due to incorrect pricing.
• Participate in activities such as stock takes, new store openings, and product or seasonal launches when required.

Required Skills To Be Successful:

• Excellent customer service and communication skills.
• Proficiency in operating POS systems and handling cash transactions.
• Strong product knowledge and the ability to learn new product information quickly.
• Ability to work independently and as part of a team, coordinating with front-line colleagues.

What Qualifies You For The Role:

• Completion of secondary school education.
• At least 2 years of experience in a retail environment.
• Knowledge of store operations and point of sale systems.
• Ability to learn and apply merchandising principles after training.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…