Support Engineer

Robohub; Dubai; In loco; AED 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Robohub is seeking a Showroom Robot Maintenance & Readiness specialist in Dubai to prepare and demonstrate showroom robots, support rental projects, and provide after-sales technical support. The role includes configuration, testing, and documentation to ensure robots are ready for customer use.

Responsibilities include on-site installation, remote troubleshooting, and ensuring all equipment is available for client demonstrations and events. Travel to client sites and exhibitions may be required.

Competenze

• Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or a related technical field.
• Basic knowledge of robotics, software configuration, troubleshooting, networking, and technical support.
• Comfortable conducting robot demonstrations and communicating with customers.
• Able to travel to client sites, exhibitions, and project locations; flexible hours when required.
• Physically capable of lifting, moving, loading, unloading, and positioning robots and equipment.

Mansioni

• Prepare showroom robots for daily demonstrations and customer visits, including charging, software checks, and configurations.
• Conduct routine testing and maintenance to ensure robots are ready for use and demos.
• Provide after-sales support for sold robots, troubleshoot remotely or on-site, and coordinate repairs.
• Configure rental robots for projects, perform pre- and post-rental checks, and support on-site deployments.
• Record customer enquiries and document troubleshooting steps in company systems.

Conoscenze

Robot demonstrations

Customer communication

Troubleshooting

Travel readiness

Formazione

Robotics/Mechatronics/Electronics/Engineering/IT degree (Diploma or Bachelor)

Descrizione del lavoro

Dubai, United Arab Emirates | Posted on 11/12/2026

Responsiblefor maintaining and preparing showroom robots, supporting rental projects, andproviding technical support for sold robots. The role ensures robots areproperly configured, tested, maintained, and ready for customer use, while alsoconducting demonstrations, troubleshooting issues, maintaining technicaldocumentation, and accurately recording prospective customer enquiries incompany systems.

Showroom Robot Maintenance &Readiness

• 1.1. RobotSetup & Preparation: Prepare showroom robots for daily demonstrations andcustomer visits, including charging, software checks, feed file updates,mapping, branding, announcements, and other required configurations.
• 1.2.Testing & Maintenance: Conduct routine checks to ensure showroom robots arefunctioning correctly, identify faults, carry out basic repairs andtroubleshooting, and keep robots clean, updated, and ready for use.
• 1.3. DemoReadiness: Ensure all demo robots, chargers, accessories, controllers, andrelated equipment are available and in working condition before customerdemonstrations.

Support for Sold Robots

• 2.1.Delivery & Installation: Prepare sold robots according to the approvedscope, complete required configurations and testing, and support delivery,installation, and customer onboarding.
• 2.2.Technical Support: Provide after-sales support for sold robots by handlingtechnical enquiries, troubleshooting issues remotely or on-site, andcoordinating repairs where required.
• 2.3.Support Tickets & Documentation: Record customer issues, maintain supporttickets, document troubleshooting steps and resolutions, and lift complexissues to the relevant technical team when required.

Robot Rental Operations

• 3.1. RentalPreparation: Configure rental robots based on each project requirement,including branding, content, announcements, mapping, movement settings, andother approved customizations.
• 3.2. Pre-and Post-Rental Checks: Test robots before dispatch, record their condition,verify accessories and equipment, and inspect robots again upon return for anydamage, missing items, or technical issues.
• 3.3.On-Site Rental Support: Support delivery, setup, testing, operation, andtroubleshooting of rental robots at exhibitions, events, client premises, orother project locations when required.

Customer Demonstrations &Technical Assistance

• 4.1.Product Demonstrations: Conduct showroom demonstrations, explain robot featuresand applications, answer basic technical questions, and assist customers inunderstanding how the robot can be used for their requirements.
• 4.2.Customer Support: Respond to technical queries received through calls, email,chat, walk-ins, or support tickets and ensure issues are resolved or properlyescalated.
• 4.3.Prospect Data Entry: Record prospective customer details, enquiries,requirements, and follow-up information accurately in the company CRM ordesignated system.

Requirements

5.Requirements and Qualifications

• 5.1.Diploma or Bachelor’s degree inRobotics, Mechatronics, Electronics, Engineering, IT, or a related technicalfield.
• 5.2.Basic knowledge of robotics, softwareconfiguration, troubleshooting, networking, and technical support.
• 5.3.Comfortable conducting robotdemonstrations and communicating with customers. Able to travel to clientsites, exhibitions, and project locations. Willing to work flexible hours whenrequired for rentals, events, deliveries, or customer support.
• 5.4.Physically able to safely lift, move,load, unload, and position robots, equipment, and project materials as part ofthe role.