Supply Chain Officer

GMG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global well-being company in Dubai is seeking an E-commerce Order Management Specialist to manage end-to-end order processing. The role includes monitoring orders, coordinating with warehouses, and addressing customer inquiries to enhance fulfillment efficiency. Candidates must possess a Bachelor's degree and 1-3 years in order management or warehouse operations.

Qualifications

• 1-3 years in e-commerce order management or warehouse operations.
• Experience with online order tracking systems.

Responsibilities

• Process and monitor online orders from e-commerce platforms.
• Coordinate with warehouses for timely order dispatch.
• Track shipments and update order status in the database.
• Resolve order-related issues.

Skills

Attention to detail

Order management

Customer service

Problem-solving

Data analysis

Education

Bachelor's degree in business or Supply Chain

Job description

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMGs investments span across four key verticals: GMG Sports GMG Food GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the worlds most successful and respected brands in the well-being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands into its markets.

JOB Summary

We are looking for a detail-oriented E-commerce Order Management Specialistto oversee the end-to-end order processing ensuring a seamless order fulfillment in the WH. The role involves recording managing orders coordinating with warehouses and logistics partners handling customer inquiries and optimizing order fulfillment processes.

About the role

• Process and monitor online orders from various e-commerce platforms (Websites and Marketplace)
• Coordinate with warehouses from Multi region to ensure timely order dispatch.
• Track shipments and update database on order status delays or issues.
• Resolve order-related issues such as failed and cancellations.
• Monitor accurate order records in the system and ensure accuracy in database.
• Work closely with customer support to address order-related escalations.
• Identify and troubleshoot order fulfillment bottlenecks to improve efficiency.
• Analyze order trends and suggest improvements to reduce errors and delays.

About the requirements

Education: Bachelors degree is must. preferably bachelors degree in business Supply Chain

1-3 years in e-commerce order management or in WH Operations.