Supply Chain Manager - Zimmermann

Chalhoub Group; United Arab Emirates; On-site; AED 420,000 - 540,000; Full time

Benefits offered by this job

Health care

Child education support

Remote and flexible working

Employee discounts

Job summary

Chalhoub Group is seeking an experienced Operations and Continuous Improvement leader for the Middle East region. You will drive supply chain enhancements, lead ERP and systems upgrade projects, and oversee warehouse and logistics performance to achieve service levels and cost efficiency.

Responsibilities include developing scalable planning processes, coordinating with commercial, retail, and finance teams, and guiding regional teams through change as Chalhoub continues to expand store openings

Qualifications

• 5+ years experience in Supply Chain, Logistics, or Retail Operations.
• Proven leadership experience managing teams and key stakeholders.
• Strong project management and continuous improvement capability.
• Experience managing logistics providers, contracts, and supplier performance.
• Advanced ERP, systems integration, and data analysis skills.
• Strong knowledge of international logistics, warehousing, customs, VAT, and compliance.

Responsibilities

• Lead supply chain improvement initiatives focused on reducing lead times, improving service levels, optimizing replenishment models, and driving operational efficiencies across the Middle East region.
• Identify, implement, and manage automation, system enhancement, and process improvement projects to support business growth and scalability.
• Lead the transformation and continuous improvement of regional supply chain planning processes in line with current and future business requirements, developing scalable, agile and flexible supply chain solutions to support business growth and operational efficiency.
• Support new market entries, store openings, relocations, and outlet launches, ensuring supply chain readiness and operational execution.
• Act as the primary escalation point for supply chain, logistics, and warehouse-related issues, driving timely resolution and continuous improvement.
• Develop and implement an effective Sales and Operations Planning (S&OP) process, working cross-functionally with commercial, retail, finance and supply chain stakeholders to align demand, inventory and operational capacity with business requirements.

Skills

Leadership

Project management

Continuous improvement

Stakeholder management

Analytical thinking

Tools

ERP systems

Data analysis tools

Systems integration

Job description

Operations & Continuous Improvement

• Lead supply chain improvement initiatives focused on reducing lead times, improving service levels, optimizing replenishment models, and driving operational efficiencies across the Middle East region.
  
• Identify, implement, and manage automation, system enhancement, and process improvement projects to support business growth and scalability.
  
• Lead the transformation and continuous improvement of regional supply chain planning processes in line with current and future business requirements, developing scalable, agile and flexible supply chain solutions to support business growth and operational efficiency.
  
• Support new market entries, store openings, relocations, and outlet launches, ensuring supply chain readiness and operational execution.
  
• Act as the primary escalation point for supply chain, logistics, and warehouse-related issues, driving timely resolution and continuous improvement.
  
• Develop and implement an effective Sales and Operations Planning (S&OP) process, working cross-functionally with commercial, retail, finance and supply chain stakeholders to align demand, inventory and operational capacity with business requirements.
  

Systems & Technology

• Lead regional supply chain systems projects, including ERP implementations and integrations.
  
• Take ownership of system testing, process validation, and data integrity between all systems.
  
• Drive system utilization and reporting enhancements to improve visibility, decision-making, and operational performance.
  

Warehouse & Logistics Management

• Oversee the performance of regional warehouses and logistics partners, ensuring service levels, operational KPIs, and lead-time targets are achieved.
  
• Monitor inbound and outbound operations, inventory accuracy, capacity planning, stock integrity, and delivery performance.
  
• Manage courier, freight, and logistics provider relationships, including contract negotiations, service level agreements (SLAs), performance reviews, and continuous improvement initiatives.
  
• Coordinate aged stock movements, re-export activities, and inventory optimization programs where required.
  
• Manage bi-annual stocktakes for global and regional 3PL's.
  

Performance & Reporting

• Develop and maintain operational dashboards, reports, and KPIs to measure warehouse, logistics, and supply chain performance.
  
• Provide regular performance analysis, recommendations, and business updates to regional and global stakeholders.
  
• Ensure supply chain processes, quality standards, and best practices are documented, maintained, and consistently applied.
  

Financial Management & Compliance

• Partner with Finance to reconcile logistics costs, freight spending, duty and VAT reporting, and purchase order accuracy.
  
• Manage logistics budgets, invoice approvals, and cost-control initiatives to ensure financial compliance and cost efficiency.
  
• Lead upstream product, customs, packaging, and labelling compliance initiatives to support regulatory requirements across the region.
  

People Leadership

• Lead, coach, and develop the regional supply chain team, fostering a high-performance culture focused on collaboration, accountability, and continuous improvement.
  
• Mentor and support team members, including direct reports, to build capability and create a strong operational foundation for future growth.
  

What you'll need to succeed

• 5+ years experience in Supply Chain, Logistics, or Retail Operations.
  
• Proven leadership experience managing teams and key stakeholders.
  
• Strong project management and continuous improvement capability.
  
• Experience managing logistics providers, contracts, and supplier performance.
  
• Advanced ERP, systems integration, and data analysis skills.
  
• Strong knowledge of international logistics, warehousing, customs, VAT, and compliance.
  

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.