Supervisor QA - Housekeeping

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the UAE is seeking a Supervisor - Housekeeping to lead the housekeeping team in maintaining high cleanliness standards. The ideal candidate has strong leadership and administrative skills, is fluent in English, and has experience in a 5-star environment. This position offers a competitive salary, healthcare package, and attractive benefits.

Benefits

Attractive salary

Excellent leave policy

Healthcare package

Life insurance

Incentive programs

Qualifications

• Fluent in English – verbal, written, and reading.
• Previous 5-star experience in a similar position preferred.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Supervise housekeeping tasks and ensure completion according to standards.
• Inspect guest rooms and corridors for cleanliness and maintenance.
• Meet guests to personalize service and gather feedback.

Skills

Fluent in English

Strong administrative abilities

Leadership skills

Customer focus

Education

Hotel Management/ High school diploma

Job description

Overview

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offers 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa. It is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

The Supervisor - Housekeeping is responsible to supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.

Responsibilities

• Ensure all team members report on time, in proper uniform, and well-groomed.
• Conduct briefings for colleagues and attend leadership briefings to align on tasks.
• Champion company goals like the Colleague Engagement Survey and Forbes 5-Star standards.
• Oversee colleague performance to ensure prompt, courteous service and operational compliance.
• Inspect guest rooms, corridors, pantries, staircases, and lift landings for cleanliness and maintenance.
• Supervise scheduled deep cleaning and special tasks to meet resort standards.
• Report on furnishings, equipment, and facility upkeep to Housekeeping leadership.
• Meet guests to personalize service, resolve complaints, and gather feedback.
• Identify low performers, provide training, and supervise new joiners.
• Ensure procedures align with resort health and safety policies.
• Monitor pantry supplies and maintain records of missing or broken items.
• Maintain communication logs and brief team on high-attention guests.
• Be trained in emergency procedures and first aid.
• Conduct inspections and training based on Forbes checklists.
• Be flexible with scheduling and knowledgeable about task assignments for all roles.

About You

• Graduating in Hotel Management/ High school diploma would be advantageous
• Fluent in English – Verbal, written and reading
• Previous 5* experience in similar position would be advantageous
• Computer literate
• Strong administrative abilities and Leadership skills
• Ability to have a strong customer focus
• Experience in a luxury hotel or resort setting.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to work flexible hours, including weekends and public holidays.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.