Supervisor - Entry Operations - Dubai Parks and Resorts - Dubai Holding Entertainment

Dubai Holding Entertainment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment company in Dubai seeks a Supervisor for Guest Operations at Dubai Parks and Resorts. The role involves managing entry operations, supervising staff, and ensuring an excellent guest experience. Ideal candidates have a relevant degree and experience in guest services or theme park operations. The position offers competitive compensation and career development opportunities within a dynamic team.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• 3–5 years in guest services or theme park operations.
• 1–2 years in a supervisory role.
• Experience managing high-volume guest flow.

Responsibilities

• Lead and supervise entry operations and staffing.
• Monitor crowd flow and guest entry experience.
• Conduct performance evaluations and monitor KPIs.

Skills

Guest services

Team supervision

Conflict resolution

Communication skills

Education

Diploma or Bachelor’s degree in Hospitality or Business

Tools

POS systems

Ticketing platforms

Job description

About Dubai Holding Entertainment

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview

Here’s your chance to step into the role of Supervisor - Guest Operations at Dubai Parks and Resorts under Dubai Holding Entertainment. In this position, you’ll take on key responsibilities that include:

Key Responsibilities

• Lead and supervise Entry Operations including staffing, scheduling, and operational execution.
• Ensure entry points operate smoothly, monitoring crowd flow and guest entry experience.
• Provide leadership, coaching, and development for Team Leaders and Attendants.
• Address operational challenges and escalate critical issues to the Manager as needed.
• Implement training programs and SOP updates in coordination with department leadership.
• Conduct performance evaluations, monitor KPIs, and track attendance and productivity.
• Support event operations, capacity planning, and emergency protocols at entry zones.
• Conduct inspections of entry equipment and ensure timely issue resolution and reporting.
• Any other duties may be reasonably requested by the Management Team

About you

The preferred candidate for this role should possess the following experience and credentials:

• Diploma or Bachelor’s degree in Hospitality, Business, or related field.
• 3–5 years in guest services, theme park, or entry operations with 1–2 years in a supervisory role.
• Proficiency in POS and ticketing platforms
• Team supervision and conflict resolution skills
• Experience managing high-volume guest flow and safety compliance
• Strong communication, reporting, and coordination abilities

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone\'s unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!