Supervisor

Joud Coffee; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A modern coffee outlet in Dubai is seeking a Supervisor to oversee outlet staff and ensure exceptional customer service. The ideal candidate will manage staff activities, provide training, and uphold operational standards. Applicants should have supervisory experience in the hospitality sector. This role offers a dynamic work environment focused on teamwork and guest satisfaction.

Qualifications

• Experience in a supervisory role in the hospitality industry is preferred.
• Strong leadership skills to guide and develop team members.
• Ability to handle customer inquiries and resolve complaints effectively.

Responsibilities

• Supervise and coordinate outlet staff activities.
• Assist in onboarding new employees.
• Provide guidance and coaching to the team.

Skills

Supervisory skills

Team management

Customer service

Training and development

Job description

Supervise and coordinate the activities of outlet staff members, including servers, hosts/hostesses, and bussers.

Provide guidance, coaching, and support to the team, fostering a positive work environment and promoting teamwork.

Assist in the onboarding of new employees, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.

Conduct regular performance evaluations, provide constructive feedback and implement training and development initiatives.

Assist the management team in overseeing day-to-day operations, ensuring compliance with established standards, policies, and procedures.

Help manage and coordinate staff schedules, ensuring appropriate coverage and efficient use of labor.

Collaborate with the team to implement operational strategies that enhance productivity, quality, and customer satisfaction.

Lead by example in delivering exceptional customer service, ensuring guests receive a warm welcome and a memorable dining experience.

Handle customer inquiries, concerns, and complaints, resolving issues promptly and professionally.

Foster a culture of guest-centric service among the staff, reinforcing the importance of customer satisfaction.

Assist in monitoring the overall dining experience, addressing any guest requests or concerns promptly and ensuring customer satisfaction.

Ensure compliance with health, safety, and sanitation standards, including food handling and storage procedures.