Supervisor

LVMH; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Sephora UAE in Dubai seeks a dynamic Client Experience Leader to embody Sephora Attitude, enhance client journeys with digital tools, and share product knowledge to boost sales. The role centers on empowering the team, delivering an addictive store experience, and maintaining top-tier customer service standards.

You will lead floor operations, support the floor manager as a co-lead, and inspire the team to maximize client satisfaction through complementary services and personalized

Qualifications

• Excellent clienteling and team leadership experience.
• Strong communication and coaching skills for in-store teams.
• Ability to coach on Sephora Attitude and customer service standards.

Responsibilities

• Lead and energize floor teams to deliver exceptional client experiences.
• Demonstrate Sephora Attitude and grooming guidelines to the team.
• Coach staff on beauty knowledge, product demonstrations, and upsell.
• Manage cash operations, stock, and merchandising to Sephora standards.
• Provide support to store management on KPI targets and reports.

Skills

English (Advanced)

Arabic (Bonus)

Excel

Word

PowerPoint

Tools

Axonify

Job description

Client experience

Embody Sephora Attitude and set an example in front of the team Apply Sephora Attitude with the use of digital tools to enhance the client s experience Share product knowledge to build the sale and basket Have a friendly and engaging personality to foster and maintain long-lasting positive client relationships Provide support to the team in difficult situations ensuring client s satisfaction Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients Provide support for the floor manager as an active co-lead Inspire the team to offer our complementary services to maximize client satisfaction Provide support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints Empower the team to advise the clients on the most appropriate range of products according to their needs and skin type

Education amp Demonstration

Support your store team in explaining and demonstrating new products to the clients Display an exceptional image and body language in accordance with the Sephora grooming guidelines Make sure to set example and be a role model at all times Ensure your team understands the client s beauty pass status points current offers and follow the correct scanning process Answer customer questions or referring them to the staff who can best provide answers if the information is specific to a certain product query Promote Sephora website and other digital tools Fix all complaints related to beauty pass program Educate team on all the current offers Ensure team s knowledge is up to date with all new launches guidelines and merchandising Take over floor leadership segments and ensure the floor is always managed and covered

Sales Drive

Cross-category products to client and introduce new products or animation items Drive the offer of complimentary services to the client and assist to uplift the average basket sales Assist the Store Management in achieving sales objectives Assist the management in achieving all commercial and operational KPI sReinforce sales policies and techniques established at the Sephora University with all team members Drive the sales target set by the management to achieve the desired market share in selective exclusive and Sephora collection Create disruptive internal competitions to motivate the team and boost the achievements Drive the team to deliver Beauty to Go sales through coaching and 1 behaviors while setting personal objectives for the cash team including the sales of gift vouchers

Business

Assist the Store Management to drive top and bottom line brand sales Assist the Store Management in achieving business KPIs Analyze all relevant KPIs and propose action plans for improvement Contribute to all business reports as required Weekly report sent to the CRM team with all customer complaints Send off weekly monthly reports to the Cash Manager Operations Manager with regards to SBP recruitment 1 s BTG sales gift wrap and SBP process followed cash team sales objectives etc

Operations

Ensure the team process the client transaction accurately and efficiently Monitor and maintain the cash wrap area with appropriate levels of packaging and suppliesMaintain a clean workspace at the cash area gift wrap and Beauty to GO Have a Beauty to GO focus with selling replenishment pricing merchandising and cleanliness Update the discrepancy file shift summary reports and other cash related processes Support store team with merchandising procedures products testers prices animations and stock room beauty hub tools etc according to Sephora standards Assist store in all departments where necessary cash operations other axis Prepare cash receipts for bank deposit cash bags for cashiers daily cash reports balance the cash drawer safe reconciles cash and credit card receipts daily investigate and resolve any out-of-balance problems Identify IT issues and able to lead and resolve Monitor offers availability and create alert order transfer if needed Assist the management to improve on audit finding and create an action plan Direct and manage the work of cash team Together with the Management encourage the team to apply and follow established policies and procedures regarding store operation and cash management Accurately monitor stock availability on Beauty to Go and report low stock to the store management to avoid OOS situations Count the money in cash drawers at the beginning end of shifts to ensure that amounts are correct and that there is adequate change Identify and resolve any cash or card discrepancies Assist your store in all departments where necessary cash operations other axis Enforce cash management guidelines and procedures as per Sephorapedia audit guidelines and CEE report

People

Motivate and develop the team through daily training observations and provide feedback to the management in line with Sephora Attitude and the CEE Communicate and drive the team on business strategy vision through animate briefings coaching s and trainings Increase the team confidence and motivation by praise and feedback for their performance Ensure the team is attending training and follow up is done after the training is attended Ensure the team is using Axonify as E-learning tool daily follow up on average training frequency for each team member Ensure an addictive beauty experience through performing monthly assessments Liaise with the store Management to manage the Annual leaves according to business needs Assist management in creating and implementing development plans for all areas of the business Assist management in the training al off new employees on cash related procedures Drive and inspire the team in recruiting SBP members and follow up on achievements and coaching needs

Proven successful in Team management , Operations and services in store.

LanguagesEnglish Advanced level for OGCC and intermediate for KSA.Arabic is a plus for OGCC and mandatory for KSA. CompetenciesExcel, Word, PowerPoint knowledge Intermediate.Math's skills Advanced.Knowledge of cash management principles and/or procedures.Knowledge of cash management systems.Ability to lead and inspire.Problem solving and decision-making abilities.