Strategic ServiceNow Architect for ITSM & ITIL

SSC HR Solutions; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading HR solutions firm in the United Arab Emirates is seeking an experienced professional in IT Service Management. The candidate will guide clients through ITIL 4 processes, document business requirements, and facilitate effective testing. Key qualifications include a Bachelor's degree in IT, ITIL 4 certification, and proven experience with ServiceNow. Strong commercial acumen and problem-solving skills are essential. This is a full-time role that promises a dynamic and impactful environment.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).
• Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.

Responsibilities

• Serve as a subject matter expert on IT Service Management processes.
• Prepare Functional Requirement Specifications or Requirement Traceability Matrices.
• Train stakeholders on new processes and coordinate test efforts.
• Document user stories and manage them throughout the development lifecycle.
• Assist in continuous process improvement practices.

Skills

IT Service Management expertise

Business process consulting

Stakeholder influencing

Creative problem-solving

Commercial acumen

Education

Bachelor’s degree in computer science or related field

ITIL 4 Foundation Certified

ServiceNow CSA Required

Tools

ServiceNow

BMC Remedy

HP Service Manager

Job description

A leading HR solutions firm in the United Arab Emirates is seeking an experienced professional in IT Service Management. The candidate will guide clients through ITIL 4 processes, document business requirements, and facilitate effective testing. Key qualifications include a Bachelor's degree in IT, ITIL 4 certification, and proven experience with ServiceNow. Strong commercial acumen and problem-solving skills are essential. This is a full-time role that promises a dynamic and impactful environment.