Strategic SaaS Customer Success Partner

Property Finder; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Property Finder is seeking a Customer Success Partner (CSP) to own post-sales customer experience and drive adoption of subscription products. You will focus on strategic accounts, leveraging health data to collaborate with cross-functional teams to deliver outcomes and growth.

You will work closely with Sales to meet revenue targets, build strong relationships, and advocate for customers while applying analytics to improve retention and value realization.

Qualifications

• Bachelor’s degree in business, marketing or science major.
• 2–3 years of experience in a SAAS/Subscription environment.
• Customer Success or Live Operations management experience.
• Exceptional oral and written communication skills.
• Experience with Salesforce or similar CRM.
• Experience in real estate, PropTech, mobility tech or marketplace-based businesses is preferred.

Responsibilities

• Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
• Represent Best practices regarding PF products and services to ensure maximum value from their investment.
• Consult with clients to jointly establish goals and the metrics to evaluate progress toward those goals.
• Monitor health metrics to conduct reviews with clients using established metrics and reporting.
• Identify CSQLs during check-ins to support revenue growth and upsell opportunities.
• Partner with sales to provide support and resources throughout the customer’s lifecycle.

Skills

Communication

Analytics

Education

Bachelor’s degree in business, marketing or science major

Tools

Salesforce or similar CRM

Job description

Property Finder is seeking a Customer Success Partner (CSP) to own post-sales customer experience and drive adoption of subscription products. You will focus on strategic accounts, leveraging health data to collaborate with cross-functional teams to deliver outcomes and growth.

You will work closely with Sales to meet revenue targets, build strong relationships, and advocate for customers while applying analytics to improve retention and value realization.