Strategic Guest Insights & Analytics Lead (CLV/Churn)

Etihad Airways; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading airline in UAE is seeking a Manager Guest Insights & Analytics to leverage advanced analytics for optimizing guest experience. This position requires expertise in predictive modelling and a strong ability to communicate insights to stakeholders. The ideal candidate has a background in analytics and experience in airline loyalty programs. The role offers opportunities to influence retention and engagement strategies within a dynamic environment.

Qualifications

• 5+ years experience in analytics, ideally in an airline or loyalty-driven business.
• Experience with building CLV and churn models.
• Strong ability to communicate insights to senior leadership.

Responsibilities

• Develop predictive modelling to categorise and target guests.
• Collaborate with Product and Marketing teams to translate insights into action.
• Monitor the impact of interventions and customer value models.

Skills

Predictive modelling

Data analysis

Segmentation strategies

Communication with stakeholders

Education

Bachelors in Data Science, Statistics, Business Analytics

Masters degree preferred

Tools

SQL

Power BI

Tableau

Python

Job description

A leading airline in UAE is seeking a Manager Guest Insights & Analytics to leverage advanced analytics for optimizing guest experience. This position requires expertise in predictive modelling and a strong ability to communicate insights to stakeholders. The ideal candidate has a background in analytics and experience in airline loyalty programs. The role offers opportunities to influence retention and engagement strategies within a dynamic environment.