Strategic Customer Success Lead for Enterprise AI SaaS

ClearGrid; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A forward-thinking tech startup in Dubai is seeking a Customer Success Lead to manage enterprise client relationships. In this role, you'll oversee onboarding, ensure client satisfaction, and interact closely with engineering teams. The ideal candidate has 3+ years in customer success, is fluent in English and Arabic, and possesses strong technical and communication skills. This is an opportunity to make a significant impact in a high-growth environment.

Benefits

Real ownership in products

Opportunity to impact a growing industry

Join a high-growth team

Qualifications

• 3+ years in a customer success or solutions engineering role.
• Fluency in both English and Arabic.
• Comfortable discussing APIs, data structures, and solution architecture.
• Exceptional communication skills for diverse audiences.
• Proactive, empathetic, and highly organized.

Responsibilities

• Act as primary contact for enterprise clients, managing technical and operational touchpoints.
• Lead client onboarding and solution implementation.
• Understand clients’ technical requirements and map them to solutions.
• Monitor account health and identify adoption opportunities.
• Help shape customer success strategies for improvement.

Skills

Customer success management

Technical proficiency in APIs and data

Communication and presentation skills

Project management

Fluency in English and Arabic

Tools

Analytics tools

Cloud platforms

Job description

A forward-thinking tech startup in Dubai is seeking a Customer Success Lead to manage enterprise client relationships. In this role, you'll oversee onboarding, ensure client satisfaction, and interact closely with engineering teams. The ideal candidate has 3+ years in customer success, is fluent in English and Arabic, and possesses strong technical and communication skills. This is an opportunity to make a significant impact in a high-growth environment.