Strategic CSM - Growth & Renewals (Middle East)

Picus; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cyber security company in Dubai is seeking a Customer Success Account Manager to develop and maintain relationships with clients across the Middle-East. This role focuses on ensuring customer satisfaction and driving renewals and upsells. Ideal candidates will have over 5 years of experience in customer success within a SaaS environment, strong communication skills, and a proven ability to manage client relationships effectively.

Benefits

Unlimited career development opportunities

Global exposure to a diverse team

Flexible remote work options

Qualifications

• At least 5 years of experience in customer success or account management.
• Proven ability to manage and grow client relationships.
• Strong understanding of SaaS business models and technology.

Responsibilities

• Develop and maintain strong relationships with clients.
• Conduct regular strategic review meetings with clients.
• Identify and pursue upsell and cross-sell opportunities.

Skills

Relationship building

Communication skills

Analytical skills

Negotiation skills

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Customer success tools

Job description

A leading cyber security company in Dubai is seeking a Customer Success Account Manager to develop and maintain relationships with clients across the Middle-East. This role focuses on ensuring customer satisfaction and driving renewals and upsells. Ideal candidates will have over 5 years of experience in customer success within a SaaS environment, strong communication skills, and a proven ability to manage client relationships effectively.