Store Manager

Virgin Megastore MENA; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading retail entertainment company in Dubai is seeking a Store Manager to oversee sales performance, customer satisfaction, and team development. This role requires 2+ years of management experience, attention to compliance, and a customer-centric attitude, especially for Russian speakers. The ideal candidate will enhance brand presence and foster client loyalty through effective staff training and strategic inventory management.

Qualifications

• 2+ years' experience in store management.
• Fluent in Russian preferred.
• Customer-centric with a positive attitude.

Responsibilities

• Detect and report on customer needs and market trends.
• Greet customers and address their needs.
• Ensure compliance with local regulations for store licenses.
• Manage receiving processes and inventory activities.
• Analyze sales performance and manage stock replenishment.
• Prepare staff schedules based on operational needs.
• Monitor budget and report variances.
• Maintain the shop's image and compliance with brand standards.
• Develop reports on KPIs and sales trends.
• Recruit, train, and motivate the team.

Skills

Sales performance monitoring

Customer satisfaction focus

Staff training and development

Inventory management

Budget management

Education

High school education or equivalent

Job description

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Responsibilities

• Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
• Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.
• Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
• Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
• Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
• Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
• Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales, etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
• Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.
• Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.
• Oversee the shop's image and ensure compliance with the brand’s standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.
• Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.
• Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.
• Remain informed on the latest trends and advancements in technology, lifestyles, music, and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct daily Japanese meetings to keep the staff informed and engaged.

Qualifications

• High school education or equivalent experience
• Russian speakers are preferrable
• 2+ years' store management experience
• Customer centric with a positive attitude