Store InCharge - Supermarket / Hypermarket

GMG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking an experienced Store In-Charge to oversee daily operations in their hypermarkets and supermarkets. The ideal candidate will ensure high standards of customer service while driving sales growth and managing store staff. Requires proven supervisory experience, strong leadership skills, and retail sector familiarity. This role involves multitasking and flexibility in hours.

Qualifications

• Proven experience in a supervisory or managerial role in a hypermarket or supermarket.
• Strong leadership, team management, and problem-solving skills.
• Knowledge of retail operations, inventory control, and sales analysis.
• Excellent customer service and interpersonal communication abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays as required.
• Fluency in English (Arabic is a plus).
• Experience working in the UAE retail sector is highly desirable.

Responsibilities

• Oversee and manage the day-to-day operations of the store.
• Ensure optimal stock levels by monitoring inventory, placing orders, and minimizing wastage.
• Lead, supervise, and train the store team to deliver exceptional customer service.
• Plan and execute effective merchandising and promotional strategies to maximize sales.
• Maintain store standards including cleanliness, organization, and safety protocols.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Monitor and analyze sales performance, identifying areas for improvement.
• Prepare daily, weekly, and monthly reports on sales, stock, and staff performance.
• Ensure compliance with company policies, procedures, and UAE regulations.
• Schedule staff shifts and ensure adequate staffing during peak hours.

Skills

Leadership

Team Management

Problem-Solving

Customer Service

Inventory Control

Sales Analysis

Job description

Who we are:

GMG is a global well‑being company retailing distributing and manufacturing a portfolio of leading international and home‑grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years GMG is a valued partner of choice for the worlds most successful and respected brands in the well‑being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands across 12 countries. These include notable home‑grown brands such as Sun & Sand Sports Dropkick Supercare Pharmacy Farm Fresh Klassic and international brands like Nike Columbia Converse Timberland Vans Mama Sitas and McCain.

Job Description:

We are looking for a proactive and experienced Store In-Charge to manage and oversee daily operations at our hypermarket and supermarket locations in the UAE. The ideal candidate will ensure efficient store operations maintain high standards of customer service and drive sales growth while fostering a productive and motivated team environment.

Job Responsibilities:

• Oversee and manage the day-to-day operations of the store.
• Ensure optimal stock levels by monitoring inventory placing orders and minimizing wastage.
• Lead supervise and train the store team to deliver exceptional customer service.
• Plan and execute effective merchandising and promotional strategies to maximize sales.
• Maintain store standards including cleanliness organization and safety protocols.
• Handle customer inquiries feedback and complaints in a professional and timely manner.
• Monitor and analyze sales performance identifying areas for improvement.
• Prepare daily weekly and monthly reports on sales stock and staff performance.
• Ensure compliance with company policies procedures and UAE regulations.
• Schedule staff shifts and ensure adequate staffing during peak hours.

Qualifications:

• Proven experience in a supervisory or managerial role in a hypermarket or supermarket.
• Strong leadership team management and problem‑solving skills.
• Knowledge of retail operations inventory control and sales analysis.
• Excellent customer service and interpersonal communication abilities.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Flexibility to work shifts weekends and holidays as required.
• Fluency in English (Arabic is a plus).
• Experience working in the UAE retail sector is highly desirable.